By Bruce Belfiore | February 29, 2020 COVID-19, more commonly referred to as the Coronavirus, is spreading rapidly as I write this in February, 2020. As a result, there are contact center managers worldwide who are wondering what to expect and how best to ...
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Work Environment
Feb 16, 2016 |
Agent Satisfaction, Agent Voices, Utilization, Work Environment, Average Speed of Answer
Perceptions of work environment are important factors. The topics that make up this category are often the “buzz” of call center talk, and are easy to bring up with agents in casual conversations.
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