BY BRUCE BELFIORE | September 28, 2018 Are you prepared for Customer Service Week? Customer Service Week is October 1-5, 2018. Find opportunities to bring forth stories and experiences about customers. Find powerful ways to get your colleagues to put ...
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BY BRUCE BELFIORE | September 29, 2017 Are you prepared for Customer Service Week? Customer Service Week is October 2-6, 2017. Find opportunities to bring forth stories and experiences about customers. Find powerful ways to get your colleagues to put ...
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BY BRUCE BELFIORE | September 18, 2017 I know. It’s not exactly Independence Day or Christmas, but Customer Service Week (CSW) still deserves some thought and celebration. In the U.S. it comes between Labor Day and Thanksgiving, which seems appropriate. After ...
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Every contact center wants to deliver great customer service - - the kind of service that will boost satisfaction scores and contribute to loyalty. However, is this enough?
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Contact center managers are caught in a triangle: they have to satisfy their bosses by satisfying their customers, which requires satisfied and productive employees. Increasingly, the employees they have to satisfy belong to the millennials of Generation-Y.
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