Contact Center Articles

Music Lessons for Call Center Coaches - Hitting the High Notes!

Sep 20, 2017 |

Agent Coaching, Call Center Agents, agent training, call center coaching

BY CHRIS TOMSA | September 21, 2017 Some articles give you pointers on how to manage. This article will give you a creative new way to think about managing. How often do we watch a great musical performance without considering the countless hours of training, ...

Innovation and Involvement

May 17, 2016 |

First Call Resolution, Agent Turnover, Agent Coaching, Agent Voices, Service Recovery

The skills of ‘taking initiative and taking ownership’ are being evaluated on more performance reviews these days at all levels of responsibility. Some organizations nurture these skills and harness the results more than others. Agents, like all employees, ...

Coaching

Mar 29, 2016 |

After Call Work Time, First Call Resolution, Coaching for Success, Average Talk Time, Agent Coaching, Agent Voices

Superior coaching is a key differentiator for contact centers. Content, delivery and follow up are all important to a great coaching program. Technology and training that facilitate the coaching function make sure that the participants have the information ...

Music Lessons for Call Center Coaches - Hitting the High Notes!

Innovation and Involvement

Coaching

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Excel With Training

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Contact Center Articles

Music Lessons for Call Center Coaches - Hitting the High Notes!

Innovation and Involvement

Coaching

Join the Largest Community of Contact Center Professionals

Join the Largest Community of Contact Center Professionals

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Improve Your Center

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Excel With Training

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