Music Lessons for Call Center Coaches - Hitting the High Notes!

BY CHRIS TOMSA | September 21, 2017 Some articles give you pointers on how to manage. This article will give you a creative new way to think about managing. How often do we watch a great musical performance without considering the countless hours of training, ...
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Innovation and Involvement

The skills of ‘taking initiative and taking ownership’ are being evaluated on more performance reviews these days at all levels of responsibility. Some organizations nurture these skills and harness the results more than others. Agents, like all employees, ...
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Superior coaching is a key differentiator for contact centers. Content, delivery and follow up are all important to a great coaching program. Technology and training that facilitate the coaching function make sure that the participants have the information ...
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