Agent Motivation Muddle: Don’t be the Monkey in the Middle.  Five Steps to Move From “This Stinks” to Success

If you have an issue with agent motivation, it can weigh you down in really unpleasant ways. Going to work isn’t fun for you, interactions are strained and performance is low. Those poor or mediocre reviews of your center on social media sites don’t help ...
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How To Motivate Call Center Agents

“Motivation is the art of getting people to do what you want them to do because they want to do it.” Dwight D. Eisenhower
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