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Agents believe their organizations remain focused on CSat, BUT...

Jul 21, 2021 |

Agent Voices, Organizational Vision, Customer Focused Culture, call center performance

Santa Barbara, CA – 76.64% of surveyed agents believe that their respective organizations are focused on Customer Satisfaction according to BenchmarkPortal's 2020 Agent Voices Report. The survey reports that 45.66% of the respondents "strongly agree" to the ...
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Organizational Vision

Jan 26, 2016 |

Agent Turnover, Benchmarking, Agent Voices, Organizational Vision

Vision is what helps employees see beyond the day-to-day tasks that confront them. It links them to something more important, more engaging and more energizing.
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