Workforce Optimization: Analytics Demystified -- Employee Focus (Session 1 of 2)
Jan 19, 2011 |
Workforce Management, Contact Center Articles, Employee Engagement
Workforce Optimization: Analytics Demystified — Employee Focus (Session 1 of 2) Date: January 19, 2011 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Bill Durr, Principal solutions consultant for Verint Below is the Recording of the show:
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