A New Year for Your Contact Center: An Excellent Time to Plan for Excellence!
Jan 4, 2018 |
Call Center Training, Benchmarking, call center planning, Customer Journey
As the curtain rises on 2018, contact center managers should make resolutions to lead their operations to measurably higher levels of performance and preparedness for the future. Keep it simple or you will feel overwhelmed. Bring things down to three ...
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