Al means "All Inclusive" - How Agents and Managers can Thrive with Artificial Intelligence

Bruce Belfiore CEO, BenchmarkPortal
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How to Select Contact Center Supervisors

Bruce Belfiore, CEO BenchmarkPortal
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Tips on Transitioning to an AI-based Contact Center

Bruce Belfiore CEO, BenchmarkPortal Transitioning from a traditional contact center model to an AI-based model can be a daunting and complex process, but it is essential to meet the changing needs and expectations of customers. Here are some steps to consider ...
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