Social Media and The Call Center
Jul 16, 2014 |
Companies need to have a defined strategy toward Social Media in order to leverage it properly. This means managers must understand SM and feel comfortable engaging with the SMNs such as Facebook, Twitter, etc. To avoid disaster and gain the optimal ...
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Dispelling Myths About Social Media
Jan 15, 2014 |
As social media networks gain in importance for companies, so do the myths and rumors about them. The three largest myths are (1) social media does not affect customer service; (2) there is no ROI (return on investment) for social media in customer service; ...
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Social Media and the Call Center: Where Are We Headed?
May 26, 2010 |
Social media and the call center: Where are we headed? Date: May 26, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Kyle Gosnell, CEO of Interactive Innovations Below is the Recording of the show
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