---
title: Contact Center Articles | Call Center Agents
description: Call Center Agents | Contact Center Articles
---

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# Contact Center Articles

## [SPOILER ALERT: Agents want a heads up BEFORE changes affect customers](https://resources.benchmarkportal.com/contact-center-articles/spoiler-alert-agents-want-a-heads-up-before-changes-affect-customers)

Jul 8, 2021 |

[Agent Satisfaction](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-satisfaction), [Management](https://resources.benchmarkportal.com/contact-center-articles/topic/management), [Customer Service](https://resources.benchmarkportal.com/contact-center-articles/topic/customer-service), [Optimizing Call Center](https://resources.benchmarkportal.com/contact-center-articles/topic/optimizing-call-center), [Call Center Agents](https://resources.benchmarkportal.com/contact-center-articles/topic/call-center-agents), [Agent Performance](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-performance)

[read more](https://resources.benchmarkportal.com/contact-center-articles/spoiler-alert-agents-want-a-heads-up-before-changes-affect-customers)

## [Music Lessons for Call Center Coaches - Hitting the High Notes!](https://resources.benchmarkportal.com/contact-center-articles/music-lessons-for-call-center-coaches-hitting-the-high-notes)

Sep 20, 2017 |

[Agent Coaching](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-coaching), [Call Center Agents](https://resources.benchmarkportal.com/contact-center-articles/topic/call-center-agents), [agent training](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-training), [call center coaching](https://resources.benchmarkportal.com/contact-center-articles/topic/call-center-coaching)

 BY CHRIS TOMSA | September 21, 2017 Some articles give you pointers on how to manage. This article will give you a creative new way to think about managing. How often do we watch a great musical performance without considering the countless hours of training, ... 

[read more](https://resources.benchmarkportal.com/contact-center-articles/music-lessons-for-call-center-coaches-hitting-the-high-notes)

## [Team Development: Techniques Managers Forget](https://resources.benchmarkportal.com/contact-center-articles/team-development-techniques-for-managers)

Sep 6, 2017 |

[Agent Development](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-development), [Call Center Training](https://resources.benchmarkportal.com/contact-center-articles/topic/call-center-training), [Employee Training](https://resources.benchmarkportal.com/contact-center-articles/topic/employee-training), [Call Center Agents](https://resources.benchmarkportal.com/contact-center-articles/topic/call-center-agents), [Team Development](https://resources.benchmarkportal.com/contact-center-articles/topic/team-development), [agent training](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-training)

 BY BRUCE BELFIORE | September 6, 2017 I think it was college basketball legend John Wooden of UCLA who said “coaching is teaching.” So if you are trying to build your contact center team, channel your inner teacher! 

[read more](https://resources.benchmarkportal.com/contact-center-articles/team-development-techniques-for-managers)

## [Agent Motivation Muddle: Don’t be the Monkey in the Middle.  Five Steps to Move From “This Stinks” to Success](https://resources.benchmarkportal.com/contact-center-articles/how-to-motivate-call-center-agents-0)

Sep 1, 2017 |

[Coaching for Success](https://resources.benchmarkportal.com/contact-center-articles/topic/coaching-for-success), [Agent Motivation](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-motivation), [Call Center Agents](https://resources.benchmarkportal.com/contact-center-articles/topic/call-center-agents)

 If you have an issue with agent motivation, it can weigh you down in really unpleasant ways. Going to work isn’t fun for you, interactions are strained and performance is low. Those poor or mediocre reviews of your center on social media sites don’t help ... 

[read more](https://resources.benchmarkportal.com/contact-center-articles/how-to-motivate-call-center-agents-0)

## [The Agent Turnover Tornado: This Hurricane Can Hurt You](https://resources.benchmarkportal.com/contact-center-articles/agent-turnover-tornado)

Sep 1, 2017 |

[Agent Turnover](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-turnover), [Cost of Turnover](https://resources.benchmarkportal.com/contact-center-articles/topic/cost-of-turnover), [Call Center Agents](https://resources.benchmarkportal.com/contact-center-articles/topic/call-center-agents), [turnover](https://resources.benchmarkportal.com/contact-center-articles/topic/turnover)

 Four Ideas to Help Retool Your WFM Planning for the Coming Storms I was struck by a report that tornadoes were spawned from a Hurricane in Texas. As if a hurricane is not already too much! The idea that a concentrated danger can be found within a broader ... 

[read more](https://resources.benchmarkportal.com/contact-center-articles/agent-turnover-tornado)

## [How To Motivate Call Center Agents](https://resources.benchmarkportal.com/contact-center-articles/how-to-motivate-call-center-agents)

Aug 17, 2017 |

[Coaching for Success](https://resources.benchmarkportal.com/contact-center-articles/topic/coaching-for-success), [Agent Motivation](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-motivation), [Call Center Agents](https://resources.benchmarkportal.com/contact-center-articles/topic/call-center-agents)

 “Motivation is the art of getting people to do what you want them to do because they want to do it.” Dwight D. Eisenhower 

[read more](https://resources.benchmarkportal.com/contact-center-articles/how-to-motivate-call-center-agents)

[All posts](https://resources.benchmarkportal.com/contact-center-articles/all)

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### Articles & News

- [Contact Center Articles (86)](https://resources.benchmarkportal.com/contact-center-articles/topic/contact-center-articles)
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- [Consumer and Agent Loyalty (2)](https://resources.benchmarkportal.com/contact-center-articles/topic/consumer-and-agent-loyalty)
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- [Mergers and Acquisitions (2)](https://resources.benchmarkportal.com/contact-center-articles/topic/mergers-and-acquisitions)
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- [Performance Review Processes (2)](https://resources.benchmarkportal.com/contact-center-articles/topic/performance-review-processes)
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- [Agent Burnout (1)](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-burnout)
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- [Artificial Intelligence (1)](https://resources.benchmarkportal.com/contact-center-articles/topic/artificial-intelligence)
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- [Big Data (1)](https://resources.benchmarkportal.com/contact-center-articles/topic/big-data)
- [Big and small changes that can make a difference (1)](https://resources.benchmarkportal.com/contact-center-articles/topic/big-and-small-changes-that-can-make-a-difference)
- [Call Center Location (1)](https://resources.benchmarkportal.com/contact-center-articles/topic/call-center-location)
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- [Language Interpretation (1)](https://resources.benchmarkportal.com/contact-center-articles/topic/language-interpretation)
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- [Outbound Calls (1)](https://resources.benchmarkportal.com/contact-center-articles/topic/outbound-calls)
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- [kpi's (1)](https://resources.benchmarkportal.com/contact-center-articles/topic/kpis)
- [supervisor (1)](https://resources.benchmarkportal.com/contact-center-articles/topic/supervisor)
- [turnover (1)](https://resources.benchmarkportal.com/contact-center-articles/topic/turnover)

see all

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