---
title: Contact Center Articles | agent training
description: agent training | Contact Center Articles
---

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# Contact Center Articles

## [Music Lessons for Call Center Coaches - Hitting the High Notes!](https://resources.benchmarkportal.com/contact-center-articles/music-lessons-for-call-center-coaches-hitting-the-high-notes)

Sep 20, 2017 |

[Agent Coaching](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-coaching), [Call Center Agents](https://resources.benchmarkportal.com/contact-center-articles/topic/call-center-agents), [agent training](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-training), [call center coaching](https://resources.benchmarkportal.com/contact-center-articles/topic/call-center-coaching)

 BY CHRIS TOMSA | September 21, 2017 Some articles give you pointers on how to manage. This article will give you a creative new way to think about managing. How often do we watch a great musical performance without considering the countless hours of training, ... 

[read more](https://resources.benchmarkportal.com/contact-center-articles/music-lessons-for-call-center-coaches-hitting-the-high-notes)

## [Team Development: Techniques Managers Forget](https://resources.benchmarkportal.com/contact-center-articles/team-development-techniques-for-managers)

Sep 6, 2017 |

[Agent Development](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-development), [Call Center Training](https://resources.benchmarkportal.com/contact-center-articles/topic/call-center-training), [Employee Training](https://resources.benchmarkportal.com/contact-center-articles/topic/employee-training), [Call Center Agents](https://resources.benchmarkportal.com/contact-center-articles/topic/call-center-agents), [Team Development](https://resources.benchmarkportal.com/contact-center-articles/topic/team-development), [agent training](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-training)

 BY BRUCE BELFIORE | September 6, 2017 I think it was college basketball legend John Wooden of UCLA who said “coaching is teaching.” So if you are trying to build your contact center team, channel your inner teacher! 

[read more](https://resources.benchmarkportal.com/contact-center-articles/team-development-techniques-for-managers)

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