Music Lessons for Call Center Coaches - Hitting the High Notes!

BY CHRIS TOMSA | September 21, 2017 Some articles give you pointers on how to manage. This article will give you a creative new way to think about managing. How often do we watch a great musical performance without considering the countless hours of training, ...
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Team Development: Techniques Managers Forget

BY BRUCE BELFIORE | September 6, 2017 I think it was college basketball legend John Wooden of UCLA who said “coaching is teaching.” So if you are trying to build your contact center team, channel your inner teacher!
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