By Bruce Belfiore | February 29, 2020 COVID-19, more commonly referred to as the Coronavirus, is spreading rapidly as I write this in February, 2020. As a result, there are contact center managers worldwide who are wondering what to expect and how best to ...
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Budget Bonanza? Check Yours Now!
Sep 12, 2019 |
BY BRUCE BELFIORE | September 12, 2019 The end of the year brings two budget items for most managers: Spending what’s left of this year’s budget Submitting (and advocating for) next year’s budget. For contact center managers these are important items, for ...
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BY BRUCE BELFIORE | September 9, 2019
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A New Year for Your Contact Center: An Excellent Time to Plan for Excellence!
Jan 4, 2018 |
Call Center Training, Benchmarking, call center planning, Customer Journey
As the curtain rises on 2018, contact center managers should make resolutions to lead their operations to measurably higher levels of performance and preparedness for the future. Keep it simple or you will feel overwhelmed. Bring things down to three ...
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