By Bruce Belfiore | February 29, 2020 COVID-19, more commonly referred to as the Coronavirus, is spreading rapidly as I write this in February, 2020. As a result, there are contact center managers worldwide who are wondering what to expect and how best to ...
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Budget Bonanza? Check Yours Now!
Sep 12, 2019 |
BY BRUCE BELFIORE | September 12, 2019 The end of the year brings two budget items for most managers: Spending what’s left of this year’s budget Submitting (and advocating for) next year’s budget. For contact center managers these are important items, for ...
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BY BRUCE BELFIORE | September 9, 2019
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