Across all industries the complaint ratio is approximately 7.5% of all calls, with complaints in the auto manufacturing industry touching nearly 20%. Regardless of their nature and origin, the proper handling of complaint calls is one of a call center’s most ...
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Complaint Resolution: When 30% of Your Time is Spent on “I’ve got a Complaint!” Calls
Jun 11, 2014 |
Across all industries the complaint ratio is approximately 7.5% of all calls, with complaints in the auto-manufacturing industry skyrocketing to a high of nearly 20%. Regardless of their nature and origin, the correct and proper handling of complaint calls is ...
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Complaints: How 3% of calls can take 30% of your time – strategies to manage them Date: April 14, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: John Chatterley, Industry Expert Below is the Recording of the show:
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