Agents believe their organizations remain focused on CSat, BUT...
Jul 21, 2021 |
Agent Voices, Organizational Vision, Customer Focused Culture, call center performance
Santa Barbara, CA – 76.64% of surveyed agents believe that their respective organizations are focused on Customer Satisfaction according to BenchmarkPortal's 2020 Agent Voices Report. The survey reports that 45.66% of the respondents "strongly agree" to the ...
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