Ten Tips for Hiring Contact Center Agents

Bruce Belfiore, CEO BenchmarkPortal
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Initiating an At-Home Agent Policy

The Home-Based Agent (HBA) continues to gain popularity within the contact center industry for compelling reasons of:
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Expectations and Compensation

As every lawyer knows, the three elements of a contract are “offer”, “acceptance” and “consideration” (compensation). A clear, common understanding of what the offer entails is key, and a reasonable level of mutual satisfaction with the compensation is ...
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Contact center agents are, generally speaking, “people people” who like to interact both with customers and with their colleagues.
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