Contact Center Articles

Initiating an At-Home Agent Policy

Nov 15, 2016 |

At-Home Agents, CallTalk Caramels, Contact Center Articles, Reducing Budget, Hiring

The Home-Based Agent (HBA) continues to gain popularity within the contact center industry for compelling reasons of:

Expectations and Compensation

Mar 15, 2016 |

Agent Turnover, Reducing Budget, Hiring, Agent Voices

As every lawyer knows, the three elements of a contract are “offer”, “acceptance” and “consideration” (compensation). A clear, common understanding of what the offer entails is key, and a reasonable level of mutual satisfaction with the compensation is ...

Belongingness

Feb 23, 2016 |

Agent Turnover, Aux Time, Hiring, Agent Voices, Span of Control, Belonging

Contact center agents are, generally speaking, “people people” who like to interact both with customers and with their colleagues.

Contact Center Articles

Initiating an At-Home Agent Policy

Expectations and Compensation

Belongingness

Articles & News

Improve Your Center

Compare Your Center

Excel With Training

Support & Tools

Contact Center Articles

Initiating an At-Home Agent Policy

Expectations and Compensation

Belongingness

Join the Largest Community of Contact Center Professionals

Join the Largest Community of Contact Center Professionals

Articles & News

Improve Your Center

Compare Your Center

Excel With Training

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