Work Schedules

This category takes a close look at agents’ perceptions regarding the scheduling function - - its fairness and its ability to facilitate a balance between work and personal life. It also addresses senior management’s effectiveness in ensuring that required ...
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Tips on Adherence to Schedule Adherence

By definition, schedule adherence is the percentage of time agents are where they are supposed to be, according to their assigned schedules – – which can include work time, lunch and break time, training time, team meeting time, etc. Poor adherence can be ...
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Adherence: The Problems, The Policies, The Best Practices

Adherence: the problems, the policies, the best practices Date: May 19, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Erica Cockfield, Director of Atlanta Watershed Below is the Recording of the show:
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