As the curtain rises on 2018, contact center managers should make resolutions to lead their operations to measurably higher levels of performance and preparedness for the future. Keep it simple or you will feel overwhelmed. Bring things down to three ...
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Industry-specific benchmarking is the baseline for best practice analytics because it is the essential first step in analyzing your situation against other contact centers that take similar calls and service similar customers. Without this competitive ...
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Vision is what helps employees see beyond the day-to-day tasks that confront them. It links them to something more important, more engaging and more energizing.
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Benchmarking is a tool best used for optimizing the performance of the contact center. Through its use, managers can pinpoint areas of opportunity for improvement, and support those initiatives that will result in the best ROI for the center and organization. ...
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While benchmarking your metrics is essential for good call center management, executives must embed benchmarking into a larger process focused on three “D’s”: data, diagnostics, and decisions: Data – Don’t get lost in the weeds. Determine what three metrics ...
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March 11, 2010 — Global Contact Forum 2010 Entrevista con Bruce Belfiore, CEO Benchmark Portal
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March 11, 2010 — Global Contact Forum 2010 Entrevista con Bruce Belfiore, CEO Benchmarking Portal
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Benchmarking made easy: How your metrics can be leveraged for optimum results Date: February 17, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: John Chatterley, Industry Expert Below is the Recording of the show:
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