Report finds that Agents are Proud of their Workplaces.
Jun 17, 2021 |
Employee Morale, Consumer and Agent Loyalty, employee satisfaction
Santa Barbara, CA – Despite well-publicized challenges, BenchmarkPortal’s Agent Voices Report finds that a great majority of contact center agents are proud to work for their respective companies. While the calculated score for the question, “I am proud to ...
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Employee Morale
Mar 31, 2013 |
We all know that poor morale causes agent churn and that lack of positive leadership can contribute to these maladies. We may even suspect that we, as managers, may be doing something wrong. But what should we do about it? Make some notes on the following ...
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Employee Morale: Ideas and Insights to Create an Outrageously Cool Culture Date: January 5, 2011 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Kirk Weisler, Chief Moral Officer Below is the Recording of the show:
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