Staffing Smart = Bucks to the Bottom Line
Jan 18, 2017 |
Contact Center Economics 101, Contact Center Articles, Staffing Smart, Cost Per
Do you know what your average cost per call is? If not, you should make the effort to compute it. It is a key metric because important decisions should take it into account, including staffing decisions. Consider one center that had an abandon rate of 6.5%. ...
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