The Knowledge Loop: Improve Your Products and Customer Experience by Leveraging Front Line Agents | Guest: Dr. Fred Van Bennekom
May 8, 2018 9:27:54 AM |
CallTalk Radio Show, CallTalk, CallTalk Season 9, Knowledge Loop
How contact centers can leverage agent knowledge to improve the products they support. Design for improved Customer Experience while sharing valuable input with other departments: marketing, product development and sales. Information gathering, analysis and ...
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