--- title: "Management: Are You Parenting or Managing Your Staff | Guest: Rosanne D’Ausilio" description: Do you want to improve your performance and the performance of your staff? Of course, the answer is yes. 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We all do.  But first we need distinctions between managing and parenting–as well as managing and leading–so managers (and everyone else) can develop both professionally and personally. **Guest Host Bio:** ROSANNE D’AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management. Over the last 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching. Air Date: Wednesday, January 15, 2014 - 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Rosanne D’Ausilio, Customer Service Expert, Industrial Psychologist, Master Trainer, Keynote Speaker, Coach, Pres Human Technologies Global Season: 5, Episode Number: 1 *CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. 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