Agents believe their organizations remain focused on CSat, BUT...

Santa Barbara, CA – 76.64% of surveyed agents believe that their respective organizations are focused on Customer Satisfaction according to BenchmarkPortal's 2020 Agent Voices Report. The survey reports that 45.66% of the respondents "strongly agree" to the ...
read more

Benchmarking: Putting KPIs to Work

Where Data Turns Into Action, Producing Measurable Results! This blog will be perky and pointed. There are some things in life you just have to do - - and you get a lot out of them. Benchmarking is one of them. True, some contact centers just seem to bump ...
read more

Articles & News

see all