Chris Tomsa
Chris Tomsa is a Senior Consultant and Instructor with BenchmarkPortal, who advises high school bands in his spare time. Bruce Belfiore is CEO of BenchmarkPortal, and endured many hours of oboe lessons in his youth. Both are happy to offer these reflections on how to apply the lessons of music to the realities of the contact center.
Recent Posts
Music Lessons for Call Center Coaches - Hitting the High Notes!
Sep 20, 2017 |
Agent Coaching, Call Center Agents, agent training, call center coaching
BY CHRIS TOMSA | September 21, 2017 Some articles give you pointers on how to manage. This article will give you a creative new way to think about managing. How often do we watch a great musical performance without considering the countless hours of training, ...
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