Direct Supervisor/Manager Style
Apr 26, 2016 |
Research shows that the relationship between a contact center agent and his or her supervisor is a crucial component of agent satisfaction. Fostering good working relationships at the team level is one of management’s most important functions.
read more
Belongingness
Feb 23, 2016 |
Agent Turnover, Aux Time, Hiring, Agent Voices, Span of Control, Belonging
Contact center agents are, generally speaking, “people people” who like to interact both with customers and with their colleagues.
read more
