Coaching is King: Skills Development Trumps Process Every Time!

Is your company more focused on skills or on process? Most managers say they concentrate on processes. Our experts suggest that when organizations become very process-oriented they also become very compliance-based, which leaves little room for valuable ...
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Developing Agents Who Are More Customer-Centric

Developing agents who are more customer-centric Date: March 3, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Rosanne D’Ausilio, Ph.D., President – Human Technologies Global Inc Below is the Recording of the show:
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