BenchmarkPortal
Recent Posts
Compensation Strategies for Agents and Supervisors
Jun 16, 2010 |
Compensation strategies for agents and supervisors Date: June 17, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: John Chatterley, Call Center Industry Expert Below is the Recording of the show:
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The Business Case for First Call Resolution
Jun 14, 2010 |
January 7th, 2010 by Peggy Carlaw pcarlaw@impactlearning.com Impact Learning Systems, a call center training company Keeping customer service costs low while keeping customer satisfaction high is especially difficult in a struggling economy. Many companies ...
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Jan Van Der Reis interview with Bruce Belfiore Discussing Call Center Benchmarking Conference
Jun 3, 2010 |
March 11, 2010 — Global Contact Forum 2010 Entrevista con Bruce Belfiore, CEO Benchmark Portal
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Lourdes Adame's Interview with Bruce Belfiore from BenchmarkPortal Discussing Call Center Benchmarking
Jun 3, 2010 |
March 11, 2010 — Global Contact Forum 2010 Entrevista con Bruce Belfiore, CEO Benchmarking Portal
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Social Media and the Call Center: Where Are We Headed?
May 26, 2010 |
Social media and the call center: Where are we headed? Date: May 26, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Kyle Gosnell, CEO of Interactive Innovations Below is the Recording of the show
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Adherence: The Problems, The Policies, The Best Practices
May 19, 2010 |
Adherence: the problems, the policies, the best practices Date: May 19, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Erica Cockfield, Director of Atlanta Watershed Below is the Recording of the show:
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Complaints: How 3% of calls can take 30% of your time – strategies to manage them Date: April 14, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: John Chatterley, Industry Expert Below is the Recording of the show:
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Agent Satisfaction: How to measure it and how to manage it
Mar 31, 2010 |
Agent Satisfaction: How to measure it and how to manage it Date: Mar 31, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Dayne Petersen, Call Center Expert Below is the Recording of the show:
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First call resolution revisited Date: Mar 17, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Rosanne D’Ausilio, Ph.D., President – Human Technologies Global Inc Below is the Recording of the show:
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Developing Agents Who Are More Customer-Centric
Mar 3, 2010 |
Developing agents who are more customer-centric Date: March 3, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Rosanne D’Ausilio, Ph.D., President – Human Technologies Global Inc Below is the Recording of the show:
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Benchmarking made easy: How your metrics can be leveraged for optimum results Date: February 17, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: John Chatterley, Industry Expert Below is the Recording of the show:
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Compensation Strategies for Agents and Supervisors
Feb 3, 2010 |
Compensation strategies for agents and supervisors Date: June 17, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: John Chatterley, Call Center Industry Expert Below is the Recording of the show:
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