Contact Center Webinars | BenchmarkPortal

BenchmarkPortal

Webinar Training and Retraining Best Practices | BenchmarkPortal x SOCAP

Jan 22, 2025 10:19:15 AM |

Agent Turnover, Call Center Training, Best Practices, Knowledge Management

Air date: January 15, 2025

MANAGING WITH COVID-19 | BenchmarkPortal's Virtual Town Hall

Apr 3, 2020 10:35:00 AM |

Coronavirus

Air date: April 3rd, 2020

How’s the Air Up There? - Hard Lessons and Helpful Solutions: Contact Center Management Tips

Dec 11, 2019 1:53:58 PM |

Motivation and Manage Employees, Management, Minute Manager, Customer Service, Agent Performance

Dec. 11, 2019 Being a manager in the contact center space can leave you feeling like you are all alone at the top. Join host Bruce Belfiore for this informative webinar that will delve into the hard lessons learned, along with insights and solutions that will ...

Conversational A.I.: Real Contact Center Deployments

Nov 14, 2019 7:46:51 AM |

Customer Service, AI, Bots, Agent Performance

November 12, 2019 Conversational AI is the talk of the industry, but concrete facts and figures about it are not easy to find. Attend this Webinar and hear how it's actually being done successfully. The presentation will include the latest research conducted ...

Generation Zoom: How to succeed with your Gen Z employees

Aug 28, 2019 1:15:20 PM |

Coaching for Success, Customer Service, Time Management, call center coaching, Generation Z, supervisor

August 28, 2019 The art of management includes being able to get into the heads and hearts of your employees. The new Generation Z (born after 1995) holds values and goals that you need to connect with to bring out their best. Our panel, led by Bruce Belfiore ...

Boost Agent Performance by 25% with Latest in Gamification

Jul 30, 2019 10:08:58 AM |

Gamification, Agent Performance

July 30, 2019 Nine out of ten contact center managers say agent engagement and performance is a major concern. AND Nine out of ten managers are not yet using the latest in agent engagement / gamification techniques. This Webinar will point you towards ...

Supervisors are the Key to every Contact Center

Jun 12, 2019 9:25:35 AM |

Coaching for Success, Customer Service, Time Management, Agent Coaching, call center coaching, supervisor

June 12, 2019 Supervisors are the key to every contact center. Knowing how to select, train and develop these mentors can make a huge difference in performance and morale. The presenters will provide insights, draw connections and explore solutions regarding ...

How To Run a Successful Quality Assurance Team: From Start to Finish

Feb 19, 2019 12:40:28 PM |

Customers Criteria For Quality, Quality Assurance, Delivering Quality, QA

Feb. 19, 2019 Some things have not changed since the airlines started QA in the call center of old...and some things have changed dramatically. This Webinar will provide insights, draw connections and explore solutions regarding this all-important function in ...

Incentive Comp: Wonderful When Done Well – Disaster When Not.

Dec 12, 2018 11:21:42 AM |

Compensation Strategies, Agent Engagement, Agent Voices, Agents Value

Incentive compensation is one of the trickiest areas of contact center management. Bruce Belfiore will draw on research and case study experience to outline the possibilities and the potential pitfalls of incentive comp. When does "comprehensive" become ...

Supervisors Rule! Mentoring and Nurturing These Key People

Nov 28, 2018 12:53:20 PM |

Workforce Management, WFM

Supervisors are the backbone of the contact center world. They are the first level of management and key to the acculturation, motivation and productivity of agents. They need mentoring and support from their superiors - support which is too often lacking. ...

Webinars

BenchmarkPortal

Recent Posts

Webinar Training and Retraining Best Practices | BenchmarkPortal x SOCAP

MANAGING WITH COVID-19 | BenchmarkPortal's Virtual Town Hall

How’s the Air Up There? - Hard Lessons and Helpful Solutions: Contact Center Management Tips

Conversational A.I.: Real Contact Center Deployments

Generation Zoom: How to succeed with your Gen Z employees

Boost Agent Performance by 25% with Latest in Gamification

Supervisors are the Key to every Contact Center

How To Run a Successful Quality Assurance Team: From Start to Finish

Incentive Comp: Wonderful When Done Well – Disaster When Not.

Supervisors Rule! Mentoring and Nurturing These Key People

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Webinars

BenchmarkPortal

Recent Posts

Join the Largest Community of Contact Center Professionals

Join the Largest Community of Contact Center Professionals

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Improve Your Center

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Excel With Training

Support & Tools