Webinar Training and Retraining Best Practices | BenchmarkPortal x SOCAP
Jan 22, 2025 10:19:15 AM |
Agent Turnover, Call Center Training, Best Practices, Knowledge Management
Air date: January 15, 2025
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Quality Assurance: Old Issues and New Approaches
Sep 19, 2018 11:47:43 AM |
Some things have not changed since the airlines started QA in the call center of old...and some things have changed dramatically. This Webinar will provide insights, draw connections and explore solutions regarding this all-important function in ...
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