Supervisors Rule! Mentoring and Nurturing These Key People
Nov 28, 2018 12:53:20 PM |
Supervisors are the backbone of the contact center world. They are the first level of management and key to the acculturation, motivation and productivity of agents. They need mentoring and support from their superiors - support which is too often lacking. ...
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Workforce Management: The Essentials and More
Aug 22, 2018 1:57:31 PM |
Excellent Workforce Management is a key component of successful contact centers - - but there are so many moving parts! Bruce Belfiore will bring fresh insights from his new on-demand WFM course to this Webinar . Hear how to master this important function in ...
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