---
title: MANAGING WITH COVID-19 | BenchmarkPortal's Virtual Town Hall
description: Join us for a free, fact-filled session on what you can do to manage your center through the Coronavirus pandemic.
image: https://resources.benchmarkportal.com/hubfs/faculty-bruce-belfiore-4sm.jpg
---

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# MANAGING WITH COVID-19 | BenchmarkPortal's Virtual Town Hall

Air date: April 3rd, 2020

<iframe class="hs-responsive-embed-iframe hs-fullwidth-embed" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%; border: none;" allow="autoplay; fullscreen" xml="lang" src="https://player.vimeo.com/video/403815383?title=0&amp;byline=0&amp;portrait=0&amp;color=8dc7dc" width="640" height="480" frameborder="0" allowfullscreen data-service="vimeo"></iframe>

Moderator:

| ![faculty-bruce-belfiore-4sm](https://resources.benchmarkportal.com/hs-fs/hubfs/faculty-bruce-belfiore-4sm.jpg?width=204&name=faculty-bruce-belfiore-4sm.jpg) Bruce Belfiore CEO BenchmarkPortal |
| --- |

Speakers:

| ![](https://ringcentral.zoom.us/w_p/1488671662/b251a20d-ec53-4ca5-80d3-40ba0a17a925.jpeg)  Sal Calderon Customer Care Manager California Regional MLS (CRMLS)   | ![](https://ringcentral.zoom.us/w_p/1488671662/ae14ec99-9aca-4b2e-8075-8e82c04b7b9c.jpeg) Pamela Roddy Senior Director Customer Service, Provider Operations , Call Center MAXIMUS | ![](https://ringcentral.zoom.us/w_p/1488671662/79b586b7-2bd0-44e1-afd2-5f256bcd9446.jpeg) Ann Carlin Vice President, First Notice of Loss Erie Insurance Group |
| --- | --- | --- |

 

- Moderated by BenchmarkPortal’s Bruce Belfiore, who has taken a thought leadership position on the COVID-19 crisis:
  
    - The industry’s first article aimed at contact center managers - [Coronavirus and Your Call Center: Don't Panic - Plan and Prepare](https://resources.benchmarkportal.com/contact-center-articles/coronavirus-and-your-call-center-managing-through-the-global-challenge)
    - Special edition of CallTalk, with Dr. Charles Fenzi, community health expert -[Coronavirus & Contact Center Management | Guest: Dr. Charles Fenzi.](https://resources.benchmarkportal.com/calltalk/special-calltalk-how-to-manage-the-coronavirus-guest-dr.-charles-fenzi)
    - CallTalk episode with Christine Cuneen of Hire Image, on the challenges of screening applicants in this time of COVID-19 crisis - [Let’s Clear the Smoke about Drug Testing and Background Screening: 2020 Update for Managers | Guest: Christine Cunneen](https://resources.benchmarkportal.com/calltalk/lets-clear-the-smoke-about-drug-testing-and-background-screening-2020-update-for-managers-guest-christine-cunneen)
    - Contact Center World interview distilling insights, information and best practices

 

 

 

 Topics: [Coronavirus](https://resources.benchmarkportal.com/webinars/topic/coronavirus)

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