--- title: "Conversational A.I.: Real Contact Center Deployments" description: Conversational AI is the talk of the industry, but concrete facts and figures about it are not easy to find. Attend this Webinar and hear how it's actually being done successfully. image: https://resources.benchmarkportal.com/hubfs/Conversational%20AI.jpg --- - [My Account](https://www.benchmarkportal.com/my-account/edit-account/) - [Upcoming Courses](https://www.benchmarkportal.com/upcoming-contact-center-certification-training-courses/) - [Discover](https://www.benchmarkportal.com/discover-us/) - [Store](https://www.benchmarkportal.com/store/) - [Contact](https://www.benchmarkportal.com/contact-benchmarkportal/) [![bmp-logo-source-below](https://resources.benchmarkportal.com/hs-fs/hubfs/bmp-logo-source-below.png?width=196&height=64&name=bmp-logo-source-below.png)](https://www.benchmarkportal.com) - [BMP ConneX](https://www.benchmarkportal.com/bmp-connex/) - [Technology](https://www.benchmarkportal.com/bmp_connex_tech/) - [Case Studies](https://www.benchmarkportal.com/bmp-connex-case-studies/) - [Benchmarking](https://www.benchmarkportal.com/contact-center-benchmarking/) - [Benchmark Your Center](https://www.benchmarkportal.com/benchmark-your-contact-center/) - [Top Contact Centers Contest](https://www.benchmarkportal.com/top-contact-centers-contest/) - [iBenchmark](https://www.benchmarkportal.com/ibenchmark/) - [Industry Reports](https://www.benchmarkportal.com/contact-center-industry-reports/) - [Certification](https://www.benchmarkportal.com/contact-center-certification/) - [Assessments](https://www.benchmarkportal.com/contact-center-assessments/) - [Training](https://www.benchmarkportal.com/contact-center-training/) - [AI in the Contact Center](https://www.benchmarkportal.com/ai-for-contact-center-professionals-certification/) - [Management Certification](https://www.benchmarkportal.com/contact-center-manager-training-certification/) - [Supervisor Certification](https://www.benchmarkportal.com/contact-center-supervisor-training/) - [Quality Assurance Certification](https://www.benchmarkportal.com/call-center-quality-assurance-training-certification/) - [Workforce Manager Certification](https://www.benchmarkportal.com/contact-center-workforce-manager-training-certification/) - [Coaching for Performance](https://www.benchmarkportal.com/contact-center-coaching-for-performance/) - [Agent Certification](https://www.benchmarkportal.com/call-center-agent-training-certification/) - [Agent Soft-Skills](https://www.benchmarkportal.com/contact-center-agent-soft-skills-training/) - Learning Chanel - [Call Center Learning Channel](https://www.benchmarkportal.com/call-center-learning-channel/) - [Call Center Learning Channel Plus](https://www.benchmarkportal.com/call-center-learning-channel-plus/) - [Resources](https://www.benchmarkportal.com/resources/) - [Publications](https://www.benchmarkportal.com/contact-center-publications/) - [Mastery eBook Series](https://www.benchmarkportal.com/contact-center-training-free-downloads/) - [Blog: Articles & Tips](https://resources.benchmarkportal.com/contact-center-articles) - [Blog: Agent Voices](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-voices) - [Books](https://www.benchmarkportal.com/contact-center-books/) - [White Papers](https://www.benchmarkportal.com/contact-center-white-papers/) - [Research Reports](https://www.benchmarkportal.com/contact-center-research-reports/) - [Glossary of Terms](https://www.benchmarkportal.com/glossary-of-terms/) - - [CallTalk Radio Show](https://www.benchmarkportal.com/calltalk-radio-show/) - [CallTalk Archives](https://resources.benchmarkportal.com/calltalk) - - [News](https://www.benchmarkportal.com/contact-center-news/) - [Contact Centers and COVID-19](https://resources.benchmarkportal.com/covid-19) - [Press Releases](https://resources.benchmarkportal.com/news/tag/press-releases) - [Testimonials](https://www.benchmarkportal.com/contact-center-videos/) - [Videos](https://www.benchmarkportal.com/contact-center-videos/) - [Partners](https://www.benchmarkportal.com/partners/) - [FAQ](https://www.benchmarkportal.com/faq/) - - [Discover Us](https://www.benchmarkportal.com/discover-us/) - [Contact](https://www.benchmarkportal.com/contact-benchmarkportal/) - [About](https://www.benchmarkportal.com/about-benchmarkportal/) - [Our Team](https://www.benchmarkportal.com/our-team/) - [Career Opportunities](https://www.benchmarkportal.com/career-opportunities/) Search ... # Conversational A.I.: Real Contact Center Deployments November 12, 2019 ![Conversational AI](https://resources.benchmarkportal.com/hs-fs/hubfs/Conversational%20AI.jpg?width=600&name=Conversational%20AI.jpg)   Conversational AI is the talk of the industry, but concrete facts and figures about it are not easy to find. Attend this Webinar and hear how it's actually being done successfully. The presentation will include the latest research conducted by BenchmarkPortal including information from you, the call center managers who will have answered this survey. We will present a deployed use case you can "sink your teeth into", and will provide the perspective of one of the main vendors in the field, Interactive Media.   Link to download Slides [Click Here](https://resources.benchmarkportal.com/hubfs/Conversational%20AI%20-%202019.pdf)   Our Sponsors at Interactive Media, who presented in the webinar with us, would be happy to answer any questions you may have about how Conversational AI technology and Virtual Agents can help you deliver an outstanding experience for your customers and great results for you. If you would you like a personal demo of solutions from Interactive Media, you can schedule one at [info-web@imnet.com](mailto:info-web@imnet.com) Go to [Interactive Media ](https://t.sidekickopen79.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs7fsJsYN1pxcPTdl4XjF3D5w3Ys2G0f8JT9Zv03?te=W3R5hFj4cm2zwW49KwsZ4hLxLGW4cg7mL41QtxNW3zgDn443Whc3W3ZsjYm3_rh3xW4ff5qh1yyfcqW1Z9BP824WCFQW3hY2km3W2kRvW4kcS-k30Fj7KW1L3jfw3H87S9W2CxHZs4czQMwW1ZpbHR4rrGkmW2FWPS81N3V7DW3LFcz42-DJM-W329zYy239ltFW22Y1Fr3hY45pW2RvbBh2Cwq1wW4rxM0w327V52W34DY1D21q2vpW3Vz2Tv3XQ_Y1W3b22Mf3XzgB_W4ckpsK3QV5-HW45z9_s21213RW41K1SV2FWtLpW2-cc5l2sC1HlW21qqrC1NwJWHW3XZCwH1SfZCzW2TgHLJ47B8_XW1Zv_k12TLdWpW3d7J_c3b45hPW1QbPwz49lsQHW3G-Y2G30KqmhW1Vb13R2-H9FFW2MnMzD4t6W0bW47lkmk1ZqvtFW3P1dfm41FgsGW3b2vVV49P_cSW3jb-8G2zPyvqW49ltV51-Y1jYW3brhXt1Vy2G5W20XlVy2MHD8FW2YhzsG24TyZ1W1XqKD91T-LrDW1XygCg3VxWCCW2Tl4Yg3NCM4QW3H9N0d3b51pQW2PVyQb2Rw026W21blYg21rmr6W234RCB2qSvT1W4mcccr3GKVJSW1Gk1NJ1Z7TKxW3bgXh63LQ08GW3b2SdD4cj-hcW2Pt-h74tnZGNW1YZ3lX1Z8mjsW4knzmV1SvlGQW3bBc5Y1Qm3GmW2RL3Vl23pSPpW4r6dm62qTmcqW4t840s3M4lt9W1VcFkf3LVYZ-W2RzjJ63b2x6mW1Q491c3VYVhTW257rBl4phy8TW1X07QT1NwG9NW2qZLt62Pmf-tW4psQpf1SjnZFW3tQ-1D20YJWRW3b4xX72MQb4SW1NlXjP2CN537W30r63_1S34sWW1Qqsqf2TJHK5W3DMdkR41qBBkW1VsC5w49D0bMW2RPSXy3b3HLnW2r59gp3DKCQqW38mhDY3dmR7tW1YZtbX3_JRsdW1S1r4_32bkh_W2-kQx220WFqLW3QZJcs30c354W1S1Q5K32nK_f0&si=5364642350235648&pi=9fe377ae-3818-4d45-d495-d3e1e00b3c68)for more information about how Interactive Media has helped other organizations like yours.     Topics: [Customer Service](https://resources.benchmarkportal.com/webinars/topic/customer-service), [AI](https://resources.benchmarkportal.com/webinars/topic/ai), [Bots](https://resources.benchmarkportal.com/webinars/topic/bots), [Agent Performance](https://resources.benchmarkportal.com/webinars/topic/agent-performance) ### Improve Your Center [Contact Center Certification](https://www.benchmarkportal.com/contact-center-certification/) [Assessments](https://www.benchmarkportal.com/contact-center-assessments/) [Custom Consulting](https://www.benchmarkportal.com/custom-contact-center-consulting/) ### Compare Your Center [Contact Center Benchmarking](https://www.benchmarkportal.com/benchmark-your-contact-center/) [Industry Reports](https://www.benchmarkportal.com/contact-center-industry-reports/) [Top Contact Centers Contest](https://www.benchmarkportal.com/top-contact-centers-contest/) [Automated Benchmarking](https://www.benchmarkportal.com/ibenchmark/) ### Excel With Training [Management](https://www.benchmarkportal.com/contact-center-manager-certification-training/) [Quality Assurance](https://www.benchmarkportal.com/call-center-quality-assurance-certification/) [Workforce Management](https://www.benchmarkportal.com/contact-center-workforce-manager-certification/) [Coaching For Performance](https://www.benchmarkportal.com/contact-center-coaching-for-performance/) [Supervisor / Team Leader](https://www.benchmarkportal.com/contact-center-supervisor-certification/) [Agent / Customer Service Rep](https://www.benchmarkportal.com/contact-center-agent-training/) [Call Center Campus Week](https://www.benchmarkportal.com/call-center-campus-2/) ### Support & Tools [CallTalk Online Radio Show](https://www.benchmarkportal.com/calltalk/) [Blog: Articles & Tips](https://resources.benchmarkportal.com/contact-center-articles) [Free Mastery Ebook Series](https://www.benchmarkportal.com/contact-center-training-free-downloads/) [Free Glossary of Terms](https://www.benchmarkportal.com/glossary-of-terms/) [Testimonials](https://www.benchmarkportal.com/testimonials/) [News](https://resources.benchmarkportal.com/news/tag/press-releases) [Videos](https://www.benchmarkportal.com/contact-center-videos/) [Books](https://www.benchmarkportal.com/contact-center-books/) [White Papers](https://www.benchmarkportal.com/contact-center-white-papers/) [Research Reports](https://www.benchmarkportal.com/contact-center-research-reports/) [![](https://resources.benchmarkportal.com/hubfs/Backgrounds/Screen-Shot-.png)](https://www.benchmarkportal.com/contact-benchmarkportal/) Copyright © 2026 BenchmarkPortal, LLC     |   [Privacy Policy](https://www.benchmarkportal.com/privacy-policy/)   |   [Directory](https://www.benchmarkportal.com/our-team/)   |   [FAQ](https://www.benchmarkportal.com/faq/)   |   [Contact](https://www.benchmarkportal.com/contact-benchmarkportal/)   |   [Home](https://www.benchmarkportal.com/)