Incentive Comp: Wonderful When Done Well – Disaster When Not.
Dec 12, 2018 11:21:42 AM |
Compensation Strategies, Agent Engagement, Agent Voices, Agents Value
Incentive compensation is one of the trickiest areas of contact center management. Bruce Belfiore will draw on research and case study experience to outline the possibilities and the potential pitfalls of incentive comp. When does "comprehensive" become ...
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