Contact Center Webinars | Customer Service

How’s the Air Up There? - Hard Lessons and Helpful Solutions: Contact Center Management Tips

Dec 11, 2019 1:53:58 PM |

Motivation and Manage Employees, Management, Minute Manager, Customer Service, Agent Performance

Dec. 11, 2019 Being a manager in the contact center space can leave you feeling like you are all alone at the top. Join host Bruce Belfiore for this informative webinar that will delve into the hard lessons learned, along with insights and solutions that will ...

Conversational A.I.: Real Contact Center Deployments

Nov 14, 2019 7:46:51 AM |

Customer Service, AI, Bots, Agent Performance

November 12, 2019 Conversational AI is the talk of the industry, but concrete facts and figures about it are not easy to find. Attend this Webinar and hear how it's actually being done successfully. The presentation will include the latest research conducted ...

Generation Zoom: How to succeed with your Gen Z employees

Aug 28, 2019 1:15:20 PM |

Coaching for Success, Customer Service, Time Management, call center coaching, Generation Z, supervisor

August 28, 2019 The art of management includes being able to get into the heads and hearts of your employees. The new Generation Z (born after 1995) holds values and goals that you need to connect with to bring out their best. Our panel, led by Bruce Belfiore ...

Supervisors are the Key to every Contact Center

Jun 12, 2019 9:25:35 AM |

Coaching for Success, Customer Service, Time Management, Agent Coaching, call center coaching, supervisor

June 12, 2019 Supervisors are the key to every contact center. Knowing how to select, train and develop these mentors can make a huge difference in performance and morale. The presenters will provide insights, draw connections and explore solutions regarding ...

Let the Voice of the Customer Sing to You

Jan 24, 2018 12:48:56 PM |

Customer Service, Voice of the Customer, Customer Feedback, Customer Experience, Customer Journey

Tips on How to Listen, Learn, Act, Improve Many centers gather information on customer satisfaction, but few have truly optimized their fielding and feedback processes, or their ability to analyze and act on inputs to improve their performance. Join us to for ...

Webinars

How’s the Air Up There? - Hard Lessons and Helpful Solutions: Contact Center Management Tips

Conversational A.I.: Real Contact Center Deployments

Generation Zoom: How to succeed with your Gen Z employees

Supervisors are the Key to every Contact Center

Let the Voice of the Customer Sing to You

Articles & News

Improve Your Center

Compare Your Center

Excel With Training

Support & Tools

Webinars

How’s the Air Up There? - Hard Lessons and Helpful Solutions: Contact Center Management Tips

Conversational A.I.: Real Contact Center Deployments

Generation Zoom: How to succeed with your Gen Z employees

Supervisors are the Key to every Contact Center

Let the Voice of the Customer Sing to You

Join the Largest Community of Contact Center Professionals

Join the Largest Community of Contact Center Professionals

Articles & News

Improve Your Center

Compare Your Center

Excel With Training

Support & Tools