---
title: Webinar Training and Retraining Best Practices | BenchmarkPortal x SOCAP
description: Join us for a free, fact-filled session on what you can do to manage your centers training and retaining through industry best practices
image: https://resources.benchmarkportal.com/hubfs/SOCAP%20Webinar%20Jan%202025%20%281%29.png
---

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# Webinar Training and Retraining Best Practices | BenchmarkPortal x SOCAP

Air date: January 15, 2025

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Speaker:

| ![faculty-bruce-belfiore-4sm](https://resources.benchmarkportal.com/hs-fs/hubfs/faculty-bruce-belfiore-4sm.jpg?width=204&name=faculty-bruce-belfiore-4sm.jpg) Bruce Belfiore CEO BenchmarkPortal |
| --- |

 

 Are your training programs keeping up with the evolving demands of today’s customer experience landscape? In this dynamic webinar, we’ll explore actionable strategies to develop and maintain a high-performing contact center team. Presented by our partners at Benchmark Portal, industry leaders in contact center benchmarking and training, this session will provide you with invaluable insights drawn from years of research and expertise.

 

**What You’ll Learn:**

Proven methodologies for effectively onboarding new employees.

Techniques for ongoing skills development and retraining to keep your team agile and adaptable.

How to leverage technology and data to personalize training experiences.

Best practices for fostering employee engagement and retention through meaningful learning opportunities.

 

[![2024 College of Call Center Excellence - Horizontal](https://no-cache.hubspot.com/cta/default/2741670/interactive-185246292326.png)](https://resources.benchmarkportal.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJsxAswWALK5GxqMxTNI2OBMTsIfckeJBmJ%2FVQZhu5uCL0%2BQtxrPQE0C91xVnBkbqE7Xt7UYlYdPgX7wzIaLWNomXNdWga%2FcdgF4n4IsHxFLut5Nbk5NUfiCs2S%2FSGLL4rplIqQkePTv4oXC11hM1LwdaaxKL8ppGEoGbspqD4UXDUzxyxnvWczNTftElxgCnd8Wnhb1u%2BoCQ%2Bt&webInteractiveContentId=185246292326&portalId=2741670)

 Topics: [Agent Turnover](https://resources.benchmarkportal.com/webinars/topic/agent-turnover), [Call Center Training](https://resources.benchmarkportal.com/webinars/topic/call-center-training), [Best Practices](https://resources.benchmarkportal.com/webinars/topic/best-practices), [Knowledge Management](https://resources.benchmarkportal.com/webinars/topic/knowledge-management)

### Improve Your Center

[Contact Center Certification](https://www.benchmarkportal.com/contact-center-certification/)  
[Assessments](https://www.benchmarkportal.com/contact-center-assessments/)  
[Custom Consulting](https://www.benchmarkportal.com/custom-contact-center-consulting/)

### Compare Your Center

[Contact Center Benchmarking](https://www.benchmarkportal.com/benchmark-your-contact-center/)  
[Industry Reports](https://www.benchmarkportal.com/contact-center-industry-reports/)  
[Top Contact Centers Contest](https://www.benchmarkportal.com/top-contact-centers-contest/)  
[Automated Benchmarking](https://www.benchmarkportal.com/ibenchmark/)

### Excel With Training

[Management](https://www.benchmarkportal.com/contact-center-manager-certification-training/)  
[Quality Assurance](https://www.benchmarkportal.com/call-center-quality-assurance-certification/)  
[Workforce Management](https://www.benchmarkportal.com/contact-center-workforce-manager-certification/)  
[Coaching For Performance](https://www.benchmarkportal.com/contact-center-coaching-for-performance/)  
[Supervisor / Team Leader](https://www.benchmarkportal.com/contact-center-supervisor-certification/)  
[Agent / Customer Service Rep](https://www.benchmarkportal.com/contact-center-agent-training/)  
[Call Center Campus Week](https://www.benchmarkportal.com/call-center-campus-2/)

### Support & Tools

[CallTalk Online Radio Show](https://www.benchmarkportal.com/calltalk/)  
[Blog: Articles & Tips](https://resources.benchmarkportal.com/contact-center-articles)  
[Free Mastery Ebook Series](https://www.benchmarkportal.com/contact-center-training-free-downloads/)  
[Free Glossary of Terms](https://www.benchmarkportal.com/glossary-of-terms/)  
[Testimonials](https://www.benchmarkportal.com/testimonials/)  
[News](https://resources.benchmarkportal.com/news/tag/press-releases)  
[Videos](https://www.benchmarkportal.com/contact-center-videos/)  
[Books](https://www.benchmarkportal.com/contact-center-books/)  
[White Papers](https://www.benchmarkportal.com/contact-center-white-papers/)  
[Research Reports](https://www.benchmarkportal.com/contact-center-research-reports/)

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