Dec. 11, 2019
 
How’s the Air Up There?  -  Hard Lessons and Helpful Solutions- Contact Center Management Tips
Being a manager in the contact center space can leave you feeling like you are all alone at the top. Join host Bruce Belfiore for this informative webinar that will delve into the hard lessons learned, along with insights and solutions that will help you succeed in your management position. You will hear concrete tips from veteran contact center managers Dee Buell and Debbie Frazier - - who also have a wealth of consulting experience working with contact center professionals such as yourself.

 

 
 

Topics: Motivation and Manage Employees, Management, Minute Manager, Customer Service, Agent Performance