July 30, 2019
Nine out of ten contact center managers say agent engagement and performance is a major concern.
AND
Nine out of ten managers are not yet using the latest in agent engagement / gamification techniques.
This Webinar will point you towards improvements up to 25% in measurable, agent-level metrics - - while maintaining or improving agent morale!
AND
Nine out of ten managers are not yet using the latest in agent engagement / gamification techniques.
This Webinar will point you towards improvements up to 25% in measurable, agent-level metrics - - while maintaining or improving agent morale!
Whether you are currently using gamification or are just learning about it, you will not want to miss this Webinar. The all-star team of presenters will move from the basics to the new frontier of gamification in a carefully-structured presentation that will show you how to improve agent performance by double digits
To sign up for a Demo Contact John Ruby
Speakers
Bruce Belfiore | CEO of BenchmarkPortalIndustry expert Bruce Belfiore, CEO of BenchmarkPortal, will outline the latest research on agent engagement. He will cite a just-completed survey on the state of gamification in the contact center industry and the views of today’s managers. This will be the first time this data is being made available to the industry.
Dan Handy | President of Visualcue
Visualcue president Dan Handy will outline his company’s response to the needs managers have, and will provide details of solutions just now being offered to the market.
