--- title: Supervisors Rule! Mentoring and Nurturing These Key People description: Supervisors are the backbone of the contact center world. 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Mentoring and Nurturing These Key People ![Supervisors-Rule!--Mentoring-and-Nurturing-These-Key-People](https://resources.benchmarkportal.com/hs-fs/hubfs/Supervisors-Rule!--Mentoring-and-Nurturing-These-Key-People.png?width=600&name=Supervisors-Rule!--Mentoring-and-Nurturing-These-Key-People.png) Supervisors are the backbone of the contact center world. They are the first level of management and key to the acculturation, motivation and productivity of agents. They need mentoring and support from their superiors - support which is too often lacking. Listen as Bruce Belfiore lays out his thoughts on best practices in nurturing these unsung heroes. 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