---
title: Contact Center Webinars (2)
description: (2)
---

- [My Account](https://www.benchmarkportal.com/my-account/edit-account/)
- [Upcoming Courses](https://www.benchmarkportal.com/upcoming-contact-center-certification-training-courses/)
- [Discover](https://www.benchmarkportal.com/discover-us/)
- [Store](https://www.benchmarkportal.com/store/)
- [Contact](https://www.benchmarkportal.com/contact-benchmarkportal/)

[![bmp-logo-source-below](https://resources.benchmarkportal.com/hs-fs/hubfs/bmp-logo-source-below.png?width=196&height=64&name=bmp-logo-source-below.png)](https://www.benchmarkportal.com)

- [BMP ConneX](https://www.benchmarkportal.com/bmp-connex/) 
    - [Technology](https://www.benchmarkportal.com/bmp_connex_tech/)
    - [Case Studies](https://www.benchmarkportal.com/bmp-connex-case-studies/)
- [Benchmarking](https://www.benchmarkportal.com/contact-center-benchmarking/) 
    - [Benchmark Your Center](https://www.benchmarkportal.com/benchmark-your-contact-center/)
    - [Top Contact Centers Contest](https://www.benchmarkportal.com/top-contact-centers-contest/)
    - [iBenchmark](https://www.benchmarkportal.com/ibenchmark/)
    - [Industry Reports](https://www.benchmarkportal.com/contact-center-industry-reports/)
- [Certification](https://www.benchmarkportal.com/contact-center-certification/) 
    - [Assessments](https://www.benchmarkportal.com/contact-center-assessments/)
- [Training](https://www.benchmarkportal.com/contact-center-training/) 
    - [AI in the Contact Center](https://www.benchmarkportal.com/ai-for-contact-center-professionals-certification/)
    - [Management Certification](https://www.benchmarkportal.com/contact-center-manager-training-certification/)
    - [Supervisor Certification](https://www.benchmarkportal.com/contact-center-supervisor-training/)
    - [Quality Assurance Certification](https://www.benchmarkportal.com/call-center-quality-assurance-training-certification/)
    - [Workforce Manager Certification](https://www.benchmarkportal.com/contact-center-workforce-manager-training-certification/)
    - [Coaching for Performance](https://www.benchmarkportal.com/contact-center-coaching-for-performance/)
    - [Agent Certification](https://www.benchmarkportal.com/call-center-agent-training-certification/)
    - [Agent Soft-Skills](https://www.benchmarkportal.com/contact-center-agent-soft-skills-training/)
- Learning Chanel 
    - [Call Center Learning Channel](https://www.benchmarkportal.com/call-center-learning-channel/)
    - [Call Center Learning Channel Plus](https://www.benchmarkportal.com/call-center-learning-channel-plus/)
- [Resources](https://www.benchmarkportal.com/resources/) 
    - [Publications](https://www.benchmarkportal.com/contact-center-publications/)
    - [Mastery eBook Series](https://www.benchmarkportal.com/contact-center-training-free-downloads/)
    - [Blog: Articles & Tips](https://resources.benchmarkportal.com/contact-center-articles)
    - [Blog: Agent Voices](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-voices)
    - [Books](https://www.benchmarkportal.com/contact-center-books/)
    - [White Papers](https://www.benchmarkportal.com/contact-center-white-papers/)
    - [Research Reports](https://www.benchmarkportal.com/contact-center-research-reports/)
    - [Glossary of Terms](https://www.benchmarkportal.com/glossary-of-terms/)
    - - [CallTalk Radio Show](https://www.benchmarkportal.com/calltalk-radio-show/)
          - [CallTalk Archives](https://resources.benchmarkportal.com/calltalk)
    - - [News](https://www.benchmarkportal.com/contact-center-news/)
          - [Contact Centers and COVID-19](https://resources.benchmarkportal.com/covid-19)
          - [Press Releases](https://resources.benchmarkportal.com/news/tag/press-releases)
          - [Testimonials](https://www.benchmarkportal.com/contact-center-videos/)
          - [Videos](https://www.benchmarkportal.com/contact-center-videos/)
          - [Partners](https://www.benchmarkportal.com/partners/)
          - [FAQ](https://www.benchmarkportal.com/faq/)
    - - [Discover Us](https://www.benchmarkportal.com/discover-us/)
          - [Contact](https://www.benchmarkportal.com/contact-benchmarkportal/)
          - [About](https://www.benchmarkportal.com/about-benchmarkportal/)
          - [Our Team](https://www.benchmarkportal.com/our-team/)
          - [Career Opportunities](https://www.benchmarkportal.com/career-opportunities/)

Search ...

# Webinars

## [Taming Turnover: Techniques that Work](https://resources.benchmarkportal.com/webinars/taming-turnover-techniques-that-work)

Oct 24, 2018, 12:01:39 PM |

[Agent Turnover](https://resources.benchmarkportal.com/webinars/topic/agent-turnover)

 A gent turnover is a problem for many centers - and an expensive one at that. Bruce Belfiore will address ways to bring down your turnover and increase satisfaction, prod uctivity and loyalty in your work force. It will draw from BenchmarkPortal's landmark ... 

[read more](https://resources.benchmarkportal.com/webinars/taming-turnover-techniques-that-work)

## [Quality Assurance: Old Issues and New Approaches](https://resources.benchmarkportal.com/webinars/quality-assurance-old-issues-and-new-approaches)

Sep 19, 2018, 11:47:43 AM |

[Quality Assurance](https://resources.benchmarkportal.com/webinars/topic/quality-assurance), [Best Practices](https://resources.benchmarkportal.com/webinars/topic/best-practices)

 Some things have not changed since the airlines started QA in the call center of old...and some things have changed dramatically. This Webinar will provide insights, draw connections and explore solutions regarding this all-important function in ... 

[read more](https://resources.benchmarkportal.com/webinars/quality-assurance-old-issues-and-new-approaches)

## [Workforce Management: The Essentials and More](https://resources.benchmarkportal.com/webinars/workforce-management-the-essentials-and-more)

Aug 22, 2018, 1:57:31 PM |

[Workforce Management](https://resources.benchmarkportal.com/webinars/topic/workforce-management), [Work Environment](https://resources.benchmarkportal.com/webinars/topic/work-environment)

 Excellent Workforce Management is a key component of successful contact centers - - but there are so many moving parts! Bruce Belfiore will bring fresh insights from his new on-demand WFM course to this Webinar . Hear how to master this important function in ... 

[read more](https://resources.benchmarkportal.com/webinars/workforce-management-the-essentials-and-more)

## [Metrics that Matter: Selecting and Leveraging Them Wisely for Your Center](https://resources.benchmarkportal.com/webinars/metrics-that-matter-selecting-and-leveraging-them-wisely-for-your-center)

Jul 25, 2018, 10:26:44 AM |

[call center kpi's](https://resources.benchmarkportal.com/webinars/topic/call-center-kpis), [kpi's](https://resources.benchmarkportal.com/webinars/topic/kpis), [Metrics](https://resources.benchmarkportal.com/webinars/topic/metrics)

 The benchmarking experts at BenchmarkPortal have made a science of understanding and analyzing contact center metrics. Join CEO Bruce Belfiore as he explores the essential concepts and relates how you can use them. The Webinar will include insights into ... 

[read more](https://resources.benchmarkportal.com/webinars/metrics-that-matter-selecting-and-leveraging-them-wisely-for-your-center)

## [Gamification: How Fun Can Also Be Profitable](https://resources.benchmarkportal.com/webinars/gamification-how-fun-can-also-be-profitable)

Jun 12, 2018, 12:25:55 PM |

[Gamification](https://resources.benchmarkportal.com/webinars/topic/gamification)

 Work isn't supposed to be fun...or is it? The practice of weaving games into the workplace is gaining traction. Hear Bruce Belfiore of BenchmarkPortal talk about best practices and pitfalls in the use of gamification. Gamification in the workplace is still a ... 

[read more](https://resources.benchmarkportal.com/webinars/gamification-how-fun-can-also-be-profitable)

## [Customer Experience Journey Mapping: Be a Pleasure to Do Business With](https://resources.benchmarkportal.com/webinars/customer-experience-journey-mapping)

May 23, 2018, 11:38:06 AM |

[Customer Experience](https://resources.benchmarkportal.com/webinars/topic/customer-experience), [Customer Journey](https://resources.benchmarkportal.com/webinars/topic/customer-journey)

 This Webinar is based on the presentation Bruce Belfiore made at PACE’s ACX Convention in Atlanta last month. For those who were unable to attend, he brings forward the essentials of best practice CS journey mapping, from your corporate strategy through to ... 

[read more](https://resources.benchmarkportal.com/webinars/customer-experience-journey-mapping)

## [Developing Leadership Skills: Your Own and Those You Mentor](https://resources.benchmarkportal.com/webinars/developing-leadership-skills-your-own-and-those-you-mentor)

Apr 25, 2018, 12:40:43 PM |

[Thought Leadership](https://resources.benchmarkportal.com/webinars/topic/thought-leadership)

 In a recent survey of PACE members, Leadership Development had the second highest score for topics of interest. It has become clear in recent years that everyone talks about leadership, but most organizations still need to do it better. This Webinar will go ... 

[read more](https://resources.benchmarkportal.com/webinars/developing-leadership-skills-your-own-and-those-you-mentor)

## [Optimized Contact Center Learning: Tips on Making Training Your Competitive Strength](https://resources.benchmarkportal.com/webinars/optimized-contact-center-learning)

Mar 28, 2018, 11:13:20 AM |

[Optimizing Call Center](https://resources.benchmarkportal.com/webinars/topic/optimizing-call-center), [Call Center Learning](https://resources.benchmarkportal.com/webinars/topic/call-center-learning)

 This Webinar will show you how to evaluate and improve your training through a 3-part process: - Stepping back to give your training strategic context - Drilling down to assess the nuts and bolts of best practices training programs - Hearing about how top ... 

[read more](https://resources.benchmarkportal.com/webinars/optimized-contact-center-learning)

## [Benchmarking at its Best for Contact Centers](https://resources.benchmarkportal.com/webinars/benchmarking-at-its-best-for-contact-centers)

Feb 28, 2018, 12:46:24 PM |

[Benchmarking](https://resources.benchmarkportal.com/webinars/topic/benchmarking), [call center benchmarking](https://resources.benchmarkportal.com/webinars/topic/call-center-benchmarking)

 Almost everyone benchmarks, but not everyone leverages benchmarking to achieve best practices excellence. Bruce Belfiore, CEO of BenchmarkPortal, will focus on five ways to use benchmarking to lower costs, improve customer experience, and bring recognition to ... 

[read more](https://resources.benchmarkportal.com/webinars/benchmarking-at-its-best-for-contact-centers)

## [Let the Voice of the Customer Sing to You](https://resources.benchmarkportal.com/webinars/let-the-voice-of-the-customer-sing-to-you)

Jan 24, 2018, 12:48:56 PM |

[Customer Service](https://resources.benchmarkportal.com/webinars/topic/customer-service), [Voice of the Customer](https://resources.benchmarkportal.com/webinars/topic/voice-of-the-customer), [Customer Feedback](https://resources.benchmarkportal.com/webinars/topic/customer-feedback), [Customer Experience](https://resources.benchmarkportal.com/webinars/topic/customer-experience), [Customer Journey](https://resources.benchmarkportal.com/webinars/topic/customer-journey)

 Tips on How to Listen, Learn, Act, Improve Many centers gather information on customer satisfaction, but few have truly optimized their fielding and feedback processes, or their ability to analyze and act on inputs to improve their performance. Join us to for ... 

[read more](https://resources.benchmarkportal.com/webinars/let-the-voice-of-the-customer-sing-to-you)

[Previous](https://resources.benchmarkportal.com/webinars/page/1) [All posts](https://resources.benchmarkportal.com/webinars/all) [Next](https://resources.benchmarkportal.com/webinars/page/3)

### Join the Largest Community of Contact Center Professionals

Get the latest industry news, solutions, and case studies every week.

### Join the Largest Community of Contact Center Professionals

Search

Search

### Articles & News

- [Customer Service (5)](https://resources.benchmarkportal.com/webinars/tag/customer-service)
- [Agent Performance (3)](https://resources.benchmarkportal.com/webinars/tag/agent-performance)
- [Agent Turnover (2)](https://resources.benchmarkportal.com/webinars/tag/agent-turnover)
- [Best Practices (2)](https://resources.benchmarkportal.com/webinars/tag/best-practices)
- [Coaching for Success (2)](https://resources.benchmarkportal.com/webinars/tag/coaching-for-success)
- [Customer Experience (2)](https://resources.benchmarkportal.com/webinars/tag/customer-experience)
- [Customer Journey (2)](https://resources.benchmarkportal.com/webinars/tag/customer-journey)
- [Gamification (2)](https://resources.benchmarkportal.com/webinars/tag/gamification)
- [Generation Z (2)](https://resources.benchmarkportal.com/webinars/tag/generation-z)
- [Quality Assurance (2)](https://resources.benchmarkportal.com/webinars/tag/quality-assurance)
- [Time Management (2)](https://resources.benchmarkportal.com/webinars/tag/time-management)
- [Workforce Management (2)](https://resources.benchmarkportal.com/webinars/tag/workforce-management)
- [call center coaching (2)](https://resources.benchmarkportal.com/webinars/tag/call-center-coaching)
- [supervisor (2)](https://resources.benchmarkportal.com/webinars/tag/supervisor)
- [AI (1)](https://resources.benchmarkportal.com/webinars/tag/ai)
- [Agent Coaching (1)](https://resources.benchmarkportal.com/webinars/tag/agent-coaching)
- [Agent Engagement (1)](https://resources.benchmarkportal.com/webinars/tag/agent-engagement)
- [Agent Voices (1)](https://resources.benchmarkportal.com/webinars/tag/agent-voices)
- [Agents Value (1)](https://resources.benchmarkportal.com/webinars/tag/agents-value)
- [Benchmarking (1)](https://resources.benchmarkportal.com/webinars/tag/benchmarking)
- [Bots (1)](https://resources.benchmarkportal.com/webinars/tag/bots)
- [Call Center Learning (1)](https://resources.benchmarkportal.com/webinars/tag/call-center-learning)
- [Call Center Training (1)](https://resources.benchmarkportal.com/webinars/tag/call-center-training)
- [Compensation Strategies (1)](https://resources.benchmarkportal.com/webinars/tag/compensation-strategies)
- [Coronavirus (1)](https://resources.benchmarkportal.com/webinars/tag/coronavirus)
- [Customer Feedback (1)](https://resources.benchmarkportal.com/webinars/tag/customer-feedback)
- [Customers Criteria For Quality (1)](https://resources.benchmarkportal.com/webinars/tag/customers-criteria-for-quality)
- [Delivering Quality (1)](https://resources.benchmarkportal.com/webinars/tag/delivering-quality)
- [Knowledge Management (1)](https://resources.benchmarkportal.com/webinars/tag/knowledge-management)
- [Management (1)](https://resources.benchmarkportal.com/webinars/tag/management)
- [Metrics (1)](https://resources.benchmarkportal.com/webinars/tag/metrics)
- [Millenials (1)](https://resources.benchmarkportal.com/webinars/tag/millenials)
- [Minute Manager (1)](https://resources.benchmarkportal.com/webinars/tag/minute-manager)
- [Motivation and Manage Employees (1)](https://resources.benchmarkportal.com/webinars/tag/motivation-and-manage-employees)
- [Optimizing Call Center (1)](https://resources.benchmarkportal.com/webinars/tag/optimizing-call-center)
- [QA (1)](https://resources.benchmarkportal.com/webinars/tag/qa)
- [Thought Leadership (1)](https://resources.benchmarkportal.com/webinars/tag/thought-leadership)
- [Voice of the Customer (1)](https://resources.benchmarkportal.com/webinars/tag/voice-of-the-customer)
- [WFM (1)](https://resources.benchmarkportal.com/webinars/tag/wfm)
- [Work Environment (1)](https://resources.benchmarkportal.com/webinars/tag/work-environment)
- [call center benchmarking (1)](https://resources.benchmarkportal.com/webinars/tag/call-center-benchmarking)
- [call center kpi's (1)](https://resources.benchmarkportal.com/webinars/tag/call-center-kpis)
- [kpi's (1)](https://resources.benchmarkportal.com/webinars/tag/kpis)

see all

### Improve Your Center

[Contact Center Certification](https://www.benchmarkportal.com/contact-center-certification/)  
[Assessments](https://www.benchmarkportal.com/contact-center-assessments/)  
[Custom Consulting](https://www.benchmarkportal.com/custom-contact-center-consulting/)

### Compare Your Center

[Contact Center Benchmarking](https://www.benchmarkportal.com/benchmark-your-contact-center/)  
[Industry Reports](https://www.benchmarkportal.com/contact-center-industry-reports/)  
[Top Contact Centers Contest](https://www.benchmarkportal.com/top-contact-centers-contest/)  
[Automated Benchmarking](https://www.benchmarkportal.com/ibenchmark/)

### Excel With Training

[Management](https://www.benchmarkportal.com/contact-center-manager-certification-training/)  
[Quality Assurance](https://www.benchmarkportal.com/call-center-quality-assurance-certification/)  
[Workforce Management](https://www.benchmarkportal.com/contact-center-workforce-manager-certification/)  
[Coaching For Performance](https://www.benchmarkportal.com/contact-center-coaching-for-performance/)  
[Supervisor / Team Leader](https://www.benchmarkportal.com/contact-center-supervisor-certification/)  
[Agent / Customer Service Rep](https://www.benchmarkportal.com/contact-center-agent-training/)  
[Call Center Campus Week](https://www.benchmarkportal.com/call-center-campus-2/)

### Support & Tools

[CallTalk Online Radio Show](https://www.benchmarkportal.com/calltalk/)  
[Blog: Articles & Tips](https://resources.benchmarkportal.com/contact-center-articles)  
[Free Mastery Ebook Series](https://www.benchmarkportal.com/contact-center-training-free-downloads/)  
[Free Glossary of Terms](https://www.benchmarkportal.com/glossary-of-terms/)  
[Testimonials](https://www.benchmarkportal.com/testimonials/)  
[News](https://resources.benchmarkportal.com/news/tag/press-releases)  
[Videos](https://www.benchmarkportal.com/contact-center-videos/)  
[Books](https://www.benchmarkportal.com/contact-center-books/)  
[White Papers](https://www.benchmarkportal.com/contact-center-white-papers/)  
[Research Reports](https://www.benchmarkportal.com/contact-center-research-reports/)

[![](https://resources.benchmarkportal.com/hubfs/Backgrounds/Screen-Shot-.png)](https://www.benchmarkportal.com/contact-benchmarkportal/)

Copyright © 2026 BenchmarkPortal, LLC     |   [Privacy Policy](https://www.benchmarkportal.com/privacy-policy/)   |   [Directory](https://www.benchmarkportal.com/our-team/)   |   [FAQ](https://www.benchmarkportal.com/faq/)   |   [Contact](https://www.benchmarkportal.com/contact-benchmarkportal/)   |   [Home](https://www.benchmarkportal.com/)