Work isn't supposed to be fun...or is it? The practice of weaving games into the workplace is gaining traction. Hear Bruce Belfiore of BenchmarkPortal talk about best practices and pitfalls in the use of gamification. 
Gamification in the workplace is still a relatively new concept. BenchmarkPortal's Bruce Belfiore will describe the concepts and best practices that are animating today's gamification scene in the contact center sector. Not every approach fits all centers and cultures. Hear tips on how to evaluate if gamification can help your center, and how you can maximize results if you use gamification.
