Customer Experience Journey Mapping: Be a Pleasure to Do Business With
May 23, 2018 11:38:06 AM |
This Webinar is based on the presentation Bruce Belfiore made at PACE’s ACX Convention in Atlanta last month. For those who were unable to attend, he brings forward the essentials of best practice CS journey mapping, from your corporate strategy through to ...
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Let the Voice of the Customer Sing to You
Jan 24, 2018 12:48:56 PM |
Customer Service, Voice of the Customer, Customer Feedback, Customer Experience, Customer Journey
Tips on How to Listen, Learn, Act, Improve Many centers gather information on customer satisfaction, but few have truly optimized their fielding and feedback processes, or their ability to analyze and act on inputs to improve their performance. Join us to for ...
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