Almost everyone benchmarks, but not everyone leverages benchmarking to achieve best practices excellence. Bruce Belfiore, CEO of BenchmarkPortal, will focus on five ways to use benchmarking to lower costs, improve customer experience, and bring recognition to your center by out-performing your competition. This PACE Webinar will include useful stories of challenge and success that will help attendees set and attain measurable goals for their centers.

Topics: Benchmarking, call center benchmarking