June 30, 2017 – Gateway Mortgage Group, a privately held mortgage company offering origination’s, servicing, and correspondent lending, was recently recognized as a Call Center of Excellence by BenchmarkPortal. The Call Center of Excellence award is one of the most prestigious recognition’s within the customer service and support industry. Recipients of the certification must be operating well above industry average levels in over 41 key performance areas. The certification serves as an independent audit while providing a standard for customer satisfaction levels across a wide range of industries and insights for further advancements.
“Gateway is excited to receive this prestigious certification from BenchmarkPortal,” said Mike Goyer, Chief Operating Officer of Gateway Mortgage Group. “Customer satisfaction leads the way at Gateway and servicing our customers’ mortgage loans is an essential piece of our business,” Goyer added.
In addition to its accolade from BenchmarkPortal, Gateway has received several other recent awards that also promote the company’s culture of growth, family, and purpose: “Inc. 5000” by Inc. Magazine, “Top 100 Mortgage Companies” by Mortgage Executive Magazine, “Top Workplaces” by both National Mortgage Professional Magazine and The Oklahoman.
“The BenchmarkPortal Call Center of Excellence award reminds our team members that the steps we have taken to elevate the customer experience are working,” said Adam Barker, vice president of Loan Servicing. “As our sales channels continue to expand, it’s crucial that we not only maintain our current service levels but continue to seek additional enhancements that deliver exceptional customer service well after the loan closes.”
Gateway is licensed in 38 states and now operates more than 145 retail locations across the country. The company’s annual loan volume is expected to exceed $6 billion in 2017, and its loan servicing portfolio will eclipse $16 billion.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications.
About Gateway Mortgage Group
Founded in 2000, Oklahoma-based Gateway Mortgage Group LLC is a complete end-to-end mortgage banking firm that specializes in originations, servicing and correspondent lending. The company services more than $13.0 billion in residential mortgages. For more information about Gateway, visit www.GatewayLoan.com.