--- title: National General Lender Services Earns 16th Consecutive Call Center of Excellence Certification description: The recognition places the managed care contractor's call center among the top 10% nationwide. image: https://resources.benchmarkportal.com/hubfs/NationalGeneralLogo.png --- - [My Account](https://www.benchmarkportal.com/my-account/edit-account/) - [Upcoming Courses](https://www.benchmarkportal.com/upcoming-contact-center-certification-training-courses/) - [Discover](https://www.benchmarkportal.com/discover-us/) - [Store](https://www.benchmarkportal.com/store/) - [Contact](https://www.benchmarkportal.com/contact-benchmarkportal/) [![bmp-logo-source-below](https://resources.benchmarkportal.com/hs-fs/hubfs/bmp-logo-source-below.png?width=196&height=64&name=bmp-logo-source-below.png)](https://www.benchmarkportal.com) - [BMP ConneX](https://www.benchmarkportal.com/bmp-connex/) - [Technology](https://www.benchmarkportal.com/bmp_connex_tech/) - [Case Studies](https://www.benchmarkportal.com/bmp-connex-case-studies/) - [Benchmarking](https://www.benchmarkportal.com/contact-center-benchmarking/) - [Benchmark Your Center](https://www.benchmarkportal.com/benchmark-your-contact-center/) - [Top Contact Centers Contest](https://www.benchmarkportal.com/top-contact-centers-contest/) - [iBenchmark](https://www.benchmarkportal.com/ibenchmark/) - [Industry Reports](https://www.benchmarkportal.com/contact-center-industry-reports/) - [Certification](https://www.benchmarkportal.com/contact-center-certification/) - [Assessments](https://www.benchmarkportal.com/contact-center-assessments/) - [Training](https://www.benchmarkportal.com/contact-center-training/) - [AI in the Contact Center](https://www.benchmarkportal.com/ai-for-contact-center-professionals-certification/) - [Management Certification](https://www.benchmarkportal.com/contact-center-manager-training-certification/) - [Supervisor Certification](https://www.benchmarkportal.com/contact-center-supervisor-training/) - [Quality Assurance Certification](https://www.benchmarkportal.com/call-center-quality-assurance-training-certification/) - [Workforce Manager Certification](https://www.benchmarkportal.com/contact-center-workforce-manager-training-certification/) - [Coaching for Performance](https://www.benchmarkportal.com/contact-center-coaching-for-performance/) - [Agent Certification](https://www.benchmarkportal.com/call-center-agent-training-certification/) - [Agent Soft-Skills](https://www.benchmarkportal.com/contact-center-agent-soft-skills-training/) - Learning Chanel - [Call Center Learning Channel](https://www.benchmarkportal.com/call-center-learning-channel/) - [Call Center Learning Channel Plus](https://www.benchmarkportal.com/call-center-learning-channel-plus/) - [Resources](https://www.benchmarkportal.com/resources/) - [Publications](https://www.benchmarkportal.com/contact-center-publications/) - [Mastery eBook Series](https://www.benchmarkportal.com/contact-center-training-free-downloads/) - [Blog: Articles & Tips](https://resources.benchmarkportal.com/contact-center-articles) - [Blog: Agent Voices](https://resources.benchmarkportal.com/contact-center-articles/topic/agent-voices) - [Books](https://www.benchmarkportal.com/contact-center-books/) - [White Papers](https://www.benchmarkportal.com/contact-center-white-papers/) - [Research Reports](https://www.benchmarkportal.com/contact-center-research-reports/) - [Glossary of Terms](https://www.benchmarkportal.com/glossary-of-terms/) - - [CallTalk Radio Show](https://www.benchmarkportal.com/calltalk-radio-show/) - [CallTalk Archives](https://resources.benchmarkportal.com/calltalk) - - [News](https://www.benchmarkportal.com/contact-center-news/) - [Contact Centers and COVID-19](https://resources.benchmarkportal.com/covid-19) - [Press Releases](https://resources.benchmarkportal.com/news/tag/press-releases) - [Testimonials](https://www.benchmarkportal.com/contact-center-videos/) - [Videos](https://www.benchmarkportal.com/contact-center-videos/) - [Partners](https://www.benchmarkportal.com/partners/) - [FAQ](https://www.benchmarkportal.com/faq/) - - [Discover Us](https://www.benchmarkportal.com/discover-us/) - [Contact](https://www.benchmarkportal.com/contact-benchmarkportal/) - [About](https://www.benchmarkportal.com/about-benchmarkportal/) - [Our Team](https://www.benchmarkportal.com/our-team/) - [Career Opportunities](https://www.benchmarkportal.com/career-opportunities/) Search ... # National General Lender Services Earns 16th Consecutive Call Center of Excellence Certification April 21, 2022 ![NationalGeneralLogo](https://resources.benchmarkportal.com/hs-fs/hubfs/NationalGeneralLogo.png?width=432&name=NationalGeneralLogo.png)National General Lender Services (NGLS) is proud to announce we have earned the independent Center of Excellence certification from BenchmarkPortal for call center excellence. National General is the only call center in the lender-placed insurance industry to obtain this level of excellence for 16 straight years. Further, this distinction has only been achieved by five other call centers in the entire United States. Earning the Center of Excellence certification for 16 consecutive years is especially significant in light of the ever-changing expectations of clients and their customers. NGLS continually rises to the challenge and delivers customer service excellence. Our award-winning training, combined with our philosophy of empowering our associates to do whatever it takes, are powerful contributors to our success. Our excellence in customer service underscores NGLS' commitment to, and sustained ability to achieve, operational excellence: • Increased year-over-year volumes • Exceeded client expectations for quality • Achieved high levels of employee retention (above the industry average) • Maintained abandonment rates far below the industry average "I'm so proud that the NGLS customer care team has been certified by BenchmarkPortal for 16 consecutive years," said Art Castner, President of National General Lender Services. "This sustained achievement of excellence is a clear example of our team's passion and drive to serve our clients and their customers at the highest degree." According to BenchmarkPortal CEO Bruce Belfiore, "The certification of NGLS is a direct result of its leadership's commitment to balancing cost-effective service solutions with best-in-class service performance. It is an achievement of distinction." About BenchmarkPortal and the Certification BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The Center of Excellence certification is one of the most distinguished awards in the service and support industry and is only achieved by customer care facilities ranking in the top ten percent of the 20,000 call centers studied across the United States. About National General Lender Services National General Lender Services (NGLS), a proud member of the Allstate family of companies, is currently the 2nd largest provider of lender-placed insurance and services in the industry. NGLS provides our clients with more than 46 years of expertise in our core business of lender-placed insurance products and tracking services. Clients rely on us to deliver award-winning customer care, innovative technology and stringent regulatory compliance. In addition to being the only lender-placed insurance provider to be certified as a Call Center of Excellence by BenchmarkPortal for 16 consecutive years, our strong commitment to continuous improvement is supported by our ISO 9001 certification we have diligently achieved since 2008. ©2022 National General Insurance. 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