JENKS, Okla.--(BUSINESS WIRE)--Gateway Mortgage Group, a full-service mortgage company founded by Kevin Stitt, has been recognized as a Contact Center of Excellence by BenchmarkPortal for the second year in a row.
“A contact center that seeks and achieves the Center of Excellence Certification from BenchmarkPortal demonstrates a noteworthy commitment to service excellence”
BenchmarkPortal provides benchmarking, certification, training, consulting and industry reports to the contact center industry, and the company’s Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry. The Center of Excellence distinction is awarded to contact centers based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.
“The BenchmarkPortal Contact Center of Excellence award reminds our team members that the steps we have taken to elevate the customer experience are working,” said Laura Packard, vice president of servicing at Gateway. “As our sales channels continue to expand, it’s crucial that we not only maintain our current service levels but continue to seek additional enhancements that deliver exceptional customer service well after the loan closes.”
Gateway is licensed in 41 states, and the District of Columbia, and now operates more than 160 retail locations across the country. The company is expected to provide mortgage services to approximately 150,000 customers this year, and its annual loan volume is forecasted to exceed $7 billion while the servicing portfolio will surpass $20 billion.
“A contact center that seeks and achieves the Center of Excellence Certification from BenchmarkPortal demonstrates a noteworthy commitment to service excellence,” said Bruce Belfiore, chief executive officer at BenchmarkPortal. “The obvious beneficiaries of this commitment are the center’s customers, employees and shareholders.”
“We are honored to be recognized as a Contact Center of Excellence for the second year in a row,” said Kevin Stitt founder of Gateway. “Our top priority is to provide the best service possible to more than 150,000 customers who use our mortgage services each year, and this would not be possible without our dedicated team members that strive to make a positive impact in their communities.”
From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal, please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
About Gateway Mortgage Group
Gateway, founded by Kevin Stitt, is one of the largest privately held mortgage origination and servicing companies in the United States. Established in 2000 and headquartered in Jenks, Oklahoma, the company employs more than 1,200 team members in over 160 offices nationwide and currently services $17 billion in residential mortgages. For more information about Gateway, visit www.GatewayLoan.com. Gateway Mortgage Group, LLC (NMLS 7233).