--- title: Contact Center News | Press Releases (2) description: Press Releases | (2) --- - [My Account](https://www.benchmarkportal.com/my-account/edit-account/) - [Upcoming Courses](https://www.benchmarkportal.com/upcoming-contact-center-certification-training-courses/) - [Discover](https://www.benchmarkportal.com/discover-us/) - [Store](https://www.benchmarkportal.com/store/) - [Contact](https://www.benchmarkportal.com/contact-benchmarkportal/) [![bmp-logo-source-below](https://resources.benchmarkportal.com/hs-fs/hubfs/bmp-logo-source-below.png?width=196&height=64&name=bmp-logo-source-below.png)](https://www.benchmarkportal.com) - [BMP ConneX](https://www.benchmarkportal.com/bmp-connex/) - [Technology](https://www.benchmarkportal.com/bmp_connex_tech/) - [Case Studies](https://www.benchmarkportal.com/bmp-connex-case-studies/) - [Benchmarking](https://www.benchmarkportal.com/contact-center-benchmarking/) - [Benchmark Your Center](https://www.benchmarkportal.com/benchmark-your-contact-center/) - 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[Our Team](https://www.benchmarkportal.com/our-team/) - [Career Opportunities](https://www.benchmarkportal.com/career-opportunities/) Search ... # News ## [PGBA Earns BenchmarkPortal's Center of Excellence Certification](https://resources.benchmarkportal.com/news/pgba-certified-contact-center-2017) Apr 18, 2017, 9:41:34 AM | [Call Center Certification](https://resources.benchmarkportal.com/news/topic/call-center-certification), [Center of Excellence](https://resources.benchmarkportal.com/news/topic/center-of-excellence), [Contact Center Certification](https://resources.benchmarkportal.com/news/topic/contact-center-certification), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) FLORENCE, S.C. – March 15, 2017 – PGBA, LLC, a business process outsourcing company for government and private healthcare payers, was recognized as a Certified Center of Excellence by BenchmarkPortal. [read more](https://resources.benchmarkportal.com/news/pgba-certified-contact-center-2017) ## [MAXIMUS Contact Center Operations in Texas Recertified as Centers of Excellence](https://resources.benchmarkportal.com/news/maximus-texas-certified-contact-center-2017) Apr 11, 2017, 3:51:00 PM | [Call Center Certification](https://resources.benchmarkportal.com/news/topic/call-center-certification), [Center of Excellence](https://resources.benchmarkportal.com/news/topic/center-of-excellence), [Contact Center Certification](https://resources.benchmarkportal.com/news/topic/contact-center-certification), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) RESTON, Va.–(BUSINESS WIRE)–MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced todaythat two of its customer contact centers in Texas have achieved re-certification as a Center of Excellence by BenchmarkPortal. These customer ... [read more](https://resources.benchmarkportal.com/news/maximus-texas-certified-contact-center-2017) ## [OEC® Earns Prestigious Center of Excellence Recognition for Ninth Year!](https://resources.benchmarkportal.com/news/oeconnection-certified-contact-center-9-years) Apr 5, 2017, 7:52:18 AM | [Call Center Certification](https://resources.benchmarkportal.com/news/topic/call-center-certification), [Center of Excellence](https://resources.benchmarkportal.com/news/topic/center-of-excellence), [Contact Center Certification](https://resources.benchmarkportal.com/news/topic/contact-center-certification), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) OEC has been certified as a Center of Excellence by BenchmarkPortal that recognizes quality and cost efficiency of contact centers throughout North America. [read more](https://resources.benchmarkportal.com/news/oeconnection-certified-contact-center-9-years) ## [Ameritas Group Division Earns Tenth Consecutive Center of Excellence Certification](https://resources.benchmarkportal.com/news/ameritas-certified-call-center-10-years) Mar 17, 2017, 12:53:49 PM | [Call Center Certification](https://resources.benchmarkportal.com/news/topic/call-center-certification), [Center of Excellence](https://resources.benchmarkportal.com/news/topic/center-of-excellence), [Contact Center Certification](https://resources.benchmarkportal.com/news/topic/contact-center-certification), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) Lincoln, Neb. (March 10, 2017) –The group division of Ameritas Life Insurance Corp. has earned BenchmarkPortal’s Center of Excellence Call Center Certification for the tenth consecutive year. “When you call Ameritas, we want to help you as quickly as possible ... [read more](https://resources.benchmarkportal.com/news/ameritas-certified-call-center-10-years) ## [Alliance Data's Card Services Business Earns BenchmarkPortal 'Center Of Excellence' Certification For 12th Time, Ranks Second In 'Top Contact Centers' Among Large Companies For 2017](https://resources.benchmarkportal.com/news/alliance-data-center-of-excellence-2017) Mar 9, 2017, 2:09:17 PM | [Call Center Certification](https://resources.benchmarkportal.com/news/topic/call-center-certification), [Center of Excellence](https://resources.benchmarkportal.com/news/topic/center-of-excellence), [Contact Center Certification](https://resources.benchmarkportal.com/news/topic/contact-center-certification), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) Alliance Data has achieved ‘Center of Excellence’ designation more often than any other company in the financial services/credit industry; Awards demonstrate continued achievement in superior customer service COLUMBUS, Ohio, March 9, 2017 — Alliance Data’s ... [read more](https://resources.benchmarkportal.com/news/alliance-data-center-of-excellence-2017) ## [BenchmarkPortal Announces The Top Ranking 2017 Top Contact Centers Contest Winners](https://resources.benchmarkportal.com/news/benchmarkportal-announces-the-top-ranking-2017-top-contact-centers-contest-winners) Feb 27, 2017, 12:48:41 PM | [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases), [Top Contact Centers Contest](https://resources.benchmarkportal.com/news/topic/top-contact-centers-contest) BenchmarkPortal, a leading contact center consulting services group, announces the winners of its 2017 Top Contact Centers Contest. Participants submitted performance data on key operating metrics. The winners in each category had the highest statistical ... [read more](https://resources.benchmarkportal.com/news/benchmarkportal-announces-the-top-ranking-2017-top-contact-centers-contest-winners) ## [BenchmarkPortal Names EFG Companies a Center of Excellence Three Years in a Row](https://resources.benchmarkportal.com/news/efgcompanies-center-of-excellence-3) Feb 17, 2017, 11:23:34 AM | [Call Center Certification](https://resources.benchmarkportal.com/news/topic/call-center-certification), [Center of Excellence](https://resources.benchmarkportal.com/news/topic/center-of-excellence), [Contact Center Certification](https://resources.benchmarkportal.com/news/topic/contact-center-certification), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) February 17th, 2017: [read more](https://resources.benchmarkportal.com/news/efgcompanies-center-of-excellence-3) ## [ZoomSupport Certified as a Center of Excellence for the First Time For their Service Center](https://resources.benchmarkportal.com/news/zoomsupport-center-of-excellence-2017) Feb 9, 2017, 11:43:11 AM | [Call Center Certification](https://resources.benchmarkportal.com/news/topic/call-center-certification), [Center of Excellence](https://resources.benchmarkportal.com/news/topic/center-of-excellence), [Contact Center Certification](https://resources.benchmarkportal.com/news/topic/contact-center-certification), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) February 10th, 2017: [read more](https://resources.benchmarkportal.com/news/zoomsupport-center-of-excellence-2017) ## [Canon U.S.A. Certified as a Center of Excellence for Eighth Consecutive Year](https://resources.benchmarkportal.com/news/canon-center-of-excellence-2016/) Dec 28, 2016, 10:10:00 AM | [Call Center Certification](https://resources.benchmarkportal.com/news/topic/call-center-certification), [Contact Center Certification](https://resources.benchmarkportal.com/news/topic/contact-center-certification), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) December 28, 2016 – Canon U.S.A., Inc. Technical Support Center has earned the “Center of Excellence” certification from BenchmarkPortal for the eighth consecutive year. Contact centers achieved the Center of Excellence distinction based on best-practice ... [read more](https://resources.benchmarkportal.com/news/canon-center-of-excellence-2016/) ## [Church Mutual Service Center Again Named Center of Excellence](https://resources.benchmarkportal.com/news/center-of-excellence-church-mutual-2016/) Dec 20, 2016, 10:12:00 AM | [Call Center Certification](https://resources.benchmarkportal.com/news/topic/call-center-certification), [Contact Center Certification](https://resources.benchmarkportal.com/news/topic/contact-center-certification), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) December 20, 2016 – Church Mutual Insurance Company’s National Customer Service Center recently announced that it has been re-certified as a Center of Excellence. Contact centers achieved the Center of Excellence distinction based on best-practice metrics ... [read more](https://resources.benchmarkportal.com/news/center-of-excellence-church-mutual-2016/) ## [Happy Holidays! Please accept our best wishes for this holiday season and for 2017!](https://resources.benchmarkportal.com/news/happy-holidays-2016/) Dec 15, 2016, 10:14:00 AM | [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) December 15, 2016 Dear BenchmarkPortal Community Member, Happy Holidays! They say that grateful people live longer, and if that is the case, I will be going strong at 100! I feel blessed by our wonderfully talented team of colleagues at BenchmarkPortal, who ... [read more](https://resources.benchmarkportal.com/news/happy-holidays-2016/) ## [Sauder Woodworking Customer Support Contact Center Receives ‘Center of Excellence’ Certification for 12th Consecutive Year](https://resources.benchmarkportal.com/news/center-of-excellence-sauder-woodworking-2016/) Dec 6, 2016, 10:16:00 AM | [Call Center Certification](https://resources.benchmarkportal.com/news/topic/call-center-certification), [Contact Center Certification](https://resources.benchmarkportal.com/news/topic/contact-center-certification), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) December 6, 2016 – Sauder Woodworking Co. recently announced that it has received a Center of Excellence certification for its customer support contact center for a 12th consecutive year. Contact centers achieved the Center of Excellence distinction based on ... [read more](https://resources.benchmarkportal.com/news/center-of-excellence-sauder-woodworking-2016/) ## [McKesson Specialty Health’s solution center Earns Center of Excellence by BenchmarkPortal](https://resources.benchmarkportal.com/news/center-of-excellence-mckesson-2016/) Nov 9, 2016, 10:18:00 AM | [Call Center Certification](https://resources.benchmarkportal.com/news/topic/call-center-certification), [Contact Center Certification](https://resources.benchmarkportal.com/news/topic/contact-center-certification), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) November 9, 2016 – McKesson Specialty Health’s Reimbursement, Access & Safety Services Solution Center has been certified as a Center of Excellence for the eighth year running. “Achieving Center of Excellence certification is an acknowledgement of strong ... [read more](https://resources.benchmarkportal.com/news/center-of-excellence-mckesson-2016/) ## [Psychemedics Corporation Earns Prestigious Recognition for Superior Customer Service](https://resources.benchmarkportal.com/news/center-of-excellence-psychemedics/) Sep 14, 2016, 10:19:00 AM | [Call Center Certification](https://resources.benchmarkportal.com/news/topic/call-center-certification), [Contact Center Certification](https://resources.benchmarkportal.com/news/topic/contact-center-certification), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) September 14, 2016 – Psychemedics Corporation (NASDAQ: PMD), the world’s leading and largest hair analysis drug testing company, announced that it has been certified as a Center of Excellence by BenchmarkPortal. “Achieving Center of Excellence certification ... [read more](https://resources.benchmarkportal.com/news/center-of-excellence-psychemedics/) ## [Health Net Federal Services Earns Center of Excellence from BenchmarkPortal](https://resources.benchmarkportal.com/news/health-net-federal-services-earns-center-excellence-benchmarkportal/) Jul 25, 2016, 10:20:00 AM | [Call Center Certification](https://resources.benchmarkportal.com/news/topic/call-center-certification), [Contact Center Certification](https://resources.benchmarkportal.com/news/topic/contact-center-certification), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) July 25, 2016 – Health Net Federal Services, LLC (HNFS) call center operations has achieved certification as a Center of Excellence by BenchmarkPortal for the fourth consecutive year. “Achieving Center of Excellence certification is an acknowledgement of ... [read more](https://resources.benchmarkportal.com/news/health-net-federal-services-earns-center-excellence-benchmarkportal/) ## [BenchmarkPortal Announces The Top Ranking 2016 Top 100 Call Centers Contest Winners](https://resources.benchmarkportal.com/news/benchmarkportal-announces-the-top-ranking-2016-top-100-call-centers-contest-winners) Mar 23, 2016, 8:23:07 AM | [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases), [Top Contact Centers Contest](https://resources.benchmarkportal.com/news/topic/top-contact-centers-contest) BenchmarkPortal, a leading call center consulting services group, announces the winners of its 2016 Top 100 Call Center Contest. Participants submitted performance data on key operating metrics. The three winners in each categories had the highest statistical ... [read more](https://resources.benchmarkportal.com/news/benchmarkportal-announces-the-top-ranking-2016-top-100-call-centers-contest-winners) ## [FPL Earns Third Certification as a BenchmarkPortal Center of Excellence](https://resources.benchmarkportal.com/news/fpl-earns-third-certification-as-a-benchmarkportal-center-of-excellence) Mar 10, 2016, 2:12:19 AM | [Center of Excellence](https://resources.benchmarkportal.com/news/topic/center-of-excellence), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) March 10, 2016 – 2:12pm [read more](https://resources.benchmarkportal.com/news/fpl-earns-third-certification-as-a-benchmarkportal-center-of-excellence) ## [Alliance Data’s Card Services Business Sets Industry Standard With Eleventh Consecutive BenchmarkPortal ‘Center of Excellence’ Certification for its Customer Care Centers](https://resources.benchmarkportal.com/news/alliance-data-earns-center-of-excellence/) Mar 9, 2016, 10:22:00 AM | [Center of Excellence](https://resources.benchmarkportal.com/news/topic/center-of-excellence), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) March 9, 2016 – 1:57pm COLUMBUS, Ohio, March 9, 2016 /– Alliance Data Systems Corporation’s card services business (www.knowmoresellmore.com), a premier provider of branded private label, co-brand and commercial credit programs, has achieved the “Center of ... [read more](https://resources.benchmarkportal.com/news/alliance-data-earns-center-of-excellence/) ## [PharMEDium Earns Prestigious Center of Excellence Recognition from BenchmarkPortal](https://resources.benchmarkportal.com/news/pharmedium-earns-prestigious-center-of-excellence-recognition-from-benchmarkportal/) Dec 29, 2015, 10:24:00 AM | [Call Center Certification](https://resources.benchmarkportal.com/news/topic/call-center-certification), [Center of Excellence](https://resources.benchmarkportal.com/news/topic/center-of-excellence), [Contact Center Certification](https://resources.benchmarkportal.com/news/topic/contact-center-certification), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) December 29, 2015 – 1:27pm [read more](https://resources.benchmarkportal.com/news/pharmedium-earns-prestigious-center-of-excellence-recognition-from-benchmarkportal/) ## [BenchmarkPortal Voted a Top Analyst Covering Contact Center Technology](https://resources.benchmarkportal.com/news/benchmarkportal-voted-a-top-analyst-covering-contact-center-technology) Dec 15, 2015, 4:27:45 AM | [Top Analyst](https://resources.benchmarkportal.com/news/topic/top-analyst), [Press Releases](https://resources.benchmarkportal.com/news/topic/press-releases) December 15, 2015 – 4:37pm [read more](https://resources.benchmarkportal.com/news/benchmarkportal-voted-a-top-analyst-covering-contact-center-technology) [Previous](https://resources.benchmarkportal.com/news/tag/press-releases/page/1) [All posts](https://resources.benchmarkportal.com/news/all) ### Join the Largest Community of Contact Center Professionals Get the latest industry news, solutions, and case studies every week. ### Join the Largest Community of Contact Center Professionals Search Search ### Articles & News - 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