MANAGING WITH COVID-19 | BenchmarkPortal's Virtual Town Hall

Air date: April 3rd, 2020
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SPECIAL CALLTALK: Coronavirus & Contact Center Management | Guest: Dr. Charles Fenzi

Guest Dr. Charles Fenzi and our host, Bruce Belfiore, author of Coronavirus and your Call Center: Don’t Panic – Plan and Prepare, which focuses on how to show true management leadership in the face of this crisis.  This special episode of CallTalk™ is ...
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