--- title: Contact Centers and the COVID-19 | CallTalk Radio Show description: CallTalk Radio Show | Resources to help you manage your center through these difficult times. --- - [My Account](https://www.benchmarkportal.com/my-account/edit-account/) - [Upcoming Courses](https://www.benchmarkportal.com/upcoming-contact-center-certification-training-courses/) - [Discover](https://www.benchmarkportal.com/discover-us/) - [Store](https://www.benchmarkportal.com/store/) - [Contact](https://www.benchmarkportal.com/contact-benchmarkportal/) [![bmp-logo-source-below](https://resources.benchmarkportal.com/hs-fs/hubfs/bmp-logo-source-below.png?width=196&height=64&name=bmp-logo-source-below.png)](https://www.benchmarkportal.com) - [BMP ConneX](https://www.benchmarkportal.com/bmp-connex/) - [Technology](https://www.benchmarkportal.com/bmp_connex_tech/) - [Case Studies](https://www.benchmarkportal.com/bmp-connex-case-studies/) - [Benchmarking](https://www.benchmarkportal.com/contact-center-benchmarking/) - 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Christine provides her particular insight on ... [read more](https://resources.benchmarkportal.com/covid-19/lets-clear-the-smoke-about-drug-testing-and-background-screening-2020-update-for-managers-guest-christine-cunneen) ## [SPECIAL CALLTALK: Coronavirus & Contact Center Management | Guest: Dr. Charles Fenzi](https://resources.benchmarkportal.com/covid-19/special-calltalk-how-to-manage-the-coronavirus-guest-dr.-charles-fenzi-0) Mar 12, 2020, 2:33:00 PM | [CallTalk Radio Show](https://resources.benchmarkportal.com/covid-19/topic/calltalk-radio-show), [CallTalk Season 11](https://resources.benchmarkportal.com/covid-19/topic/calltalk-season-11), [Coronavirus](https://resources.benchmarkportal.com/covid-19/topic/coronavirus) Guest Dr. Charles Fenzi and our host, Bruce Belfiore, author of Coronavirus and your Call Center: Don’t Panic – Plan and Prepare, which focuses on how to show true management leadership in the face of this crisis. This special episode of CallTalk™ is ... [read more](https://resources.benchmarkportal.com/covid-19/special-calltalk-how-to-manage-the-coronavirus-guest-dr.-charles-fenzi-0) [All posts](https://resources.benchmarkportal.com/covid-19/all) ### Join the Largest Community of Contact Center Professionals Get the latest industry news, solutions, and case studies every week. ### Join the Largest Community of Contact Center Professionals Search Search ### Articles & News - [CallTalk Radio Show (2)](https://resources.benchmarkportal.com/covid-19/tag/calltalk-radio-show) - [CallTalk Season 11 (2)](https://resources.benchmarkportal.com/covid-19/tag/calltalk-season-11) - [Coronavirus (2)](https://resources.benchmarkportal.com/covid-19/tag/coronavirus) - [Background Test (1)](https://resources.benchmarkportal.com/covid-19/tag/background-test) - [Drug Testing (1)](https://resources.benchmarkportal.com/covid-19/tag/drug-testing) - [Marijuana in the Workplace (1)](https://resources.benchmarkportal.com/covid-19/tag/marijuana-in-the-workplace) - [Work Environment (1)](https://resources.benchmarkportal.com/covid-19/tag/work-environment) - [call center budget (1)](https://resources.benchmarkportal.com/covid-19/tag/call-center-budget) - [call center planning (1)](https://resources.benchmarkportal.com/covid-19/tag/call-center-planning) see all ### Improve Your Center [Contact Center Certification](https://www.benchmarkportal.com/contact-center-certification/) [Assessments](https://www.benchmarkportal.com/contact-center-assessments/) [Custom Consulting](https://www.benchmarkportal.com/custom-contact-center-consulting/) ### Compare Your Center [Contact Center Benchmarking](https://www.benchmarkportal.com/benchmark-your-contact-center/) [Industry Reports](https://www.benchmarkportal.com/contact-center-industry-reports/) [Top Contact Centers Contest](https://www.benchmarkportal.com/top-contact-centers-contest/) [Automated Benchmarking](https://www.benchmarkportal.com/ibenchmark/) ### Excel With Training [Management](https://www.benchmarkportal.com/contact-center-manager-certification-training/) [Quality Assurance](https://www.benchmarkportal.com/call-center-quality-assurance-certification/) [Workforce Management](https://www.benchmarkportal.com/contact-center-workforce-manager-certification/) [Coaching For Performance](https://www.benchmarkportal.com/contact-center-coaching-for-performance/) [Supervisor / Team Leader](https://www.benchmarkportal.com/contact-center-supervisor-certification/) [Agent / Customer Service Rep](https://www.benchmarkportal.com/contact-center-agent-training/) [Call Center Campus Week](https://www.benchmarkportal.com/call-center-campus-2/) ### Support & Tools [CallTalk Online Radio Show](https://www.benchmarkportal.com/calltalk/) [Blog: Articles & Tips](https://resources.benchmarkportal.com/contact-center-articles) [Free Mastery Ebook Series](https://www.benchmarkportal.com/contact-center-training-free-downloads/) [Free Glossary of Terms](https://www.benchmarkportal.com/glossary-of-terms/) [Testimonials](https://www.benchmarkportal.com/testimonials/) [News](https://resources.benchmarkportal.com/news/tag/press-releases) [Videos](https://www.benchmarkportal.com/contact-center-videos/) [Books](https://www.benchmarkportal.com/contact-center-books/) [White Papers](https://www.benchmarkportal.com/contact-center-white-papers/) [Research Reports](https://www.benchmarkportal.com/contact-center-research-reports/) [![](https://resources.benchmarkportal.com/hubfs/Backgrounds/Screen-Shot-.png)](https://www.benchmarkportal.com/contact-benchmarkportal/) Copyright © 2026 BenchmarkPortal, LLC     |   [Privacy Policy](https://www.benchmarkportal.com/privacy-policy/)   |   [Directory](https://www.benchmarkportal.com/our-team/)   |   [FAQ](https://www.benchmarkportal.com/faq/)   |   [Contact](https://www.benchmarkportal.com/contact-benchmarkportal/)   |   [Home](https://www.benchmarkportal.com/)