New 108-KPI Multi-Channel Contact Center Benchmark Report

BenchmarkPortal announces the launch of its Multi-Channel Contact Center Benchmark Report, which represents a major advance over previous efforts to benchmark multi-channel and omni-channel contact centers. Holder of the world’s largest and most respected ...
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BenchmarkPortal Joins NICE inContact DEVone Developer Program Adding Automated Benchmarking to CXexchange Marketplace

iBenchmark enhances CXone with benchmark data that drives improvement programs for nice inContact users Salt Lake City, September 13, 2017 – NICE inContact (Nasdaq:NICE) today announced that BenchmarkPortal has joined the DEVone developer program and has ...
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