Contact Center News (2)

Alliance Data's Card Services Business Earns BenchmarkPortal 'Center Of Excellence' Certification For 12th Time, Ranks Second In 'Top Contact Centers' Among Large Companies For 2017

Mar 9, 2017 2:09:17 PM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

Alliance Data has achieved ‘Center of Excellence’ designation more often than any other company in the financial services/credit industry; Awards demonstrate continued achievement in superior customer service COLUMBUS, Ohio, March 9, 2017 — Alliance Data’s ...

BenchmarkPortal Announces The Top Ranking 2017 Top Contact Centers Contest Winners

Feb 27, 2017 12:48:41 PM |

Press Releases, Top Contact Centers Contest

BenchmarkPortal, a leading contact center consulting services group, announces the winners of its 2017 Top Contact Centers Contest. Participants submitted performance data on key operating metrics. The winners in each category had the highest statistical ...

BenchmarkPortal Names EFG Companies a Center of Excellence Three Years in a Row

Feb 17, 2017 11:23:34 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

February 17th, 2017:

ZoomSupport Certified as a Center of Excellence for the First Time For their Service Center

Feb 9, 2017 11:43:11 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

February 10th, 2017:

Canon U.S.A. Certified as a Center of Excellence for Eighth Consecutive Year

Dec 28, 2016 10:10:00 AM |

Call Center Certification, Contact Center Certification, Press Releases

December 28, 2016 – Canon U.S.A., Inc. Technical Support Center has earned the “Center of Excellence” certification from BenchmarkPortal for the eighth consecutive year. Contact centers achieved the Center of Excellence distinction based on best-practice ...

Church Mutual Service Center Again Named Center of Excellence

Dec 20, 2016 10:12:00 AM |

Call Center Certification, Contact Center Certification, Press Releases

December 20, 2016 – Church Mutual Insurance Company’s National Customer Service Center recently announced that it has been re-certified as a Center of Excellence. Contact centers achieved the Center of Excellence distinction based on best-practice metrics ...

Happy Holidays! Please accept our best wishes for this holiday season and for 2017!

Dec 15, 2016 10:14:00 AM |

Press Releases

December 15, 2016 Dear BenchmarkPortal Community Member, Happy Holidays! They say that grateful people live longer, and if that is the case, I will be going strong at 100! I feel blessed by our wonderfully talented team of colleagues at BenchmarkPortal, who ...

Sauder Woodworking Customer Support Contact Center Receives ‘Center of Excellence’ Certification for 12th Consecutive Year

Dec 6, 2016 10:16:00 AM |

Call Center Certification, Contact Center Certification, Press Releases

December 6, 2016 – Sauder Woodworking Co. recently announced that it has received a Center of Excellence certification for its customer support contact center for a 12th consecutive year. Contact centers achieved the Center of Excellence distinction based on ...

McKesson Specialty Health’s solution center Earns Center of Excellence by BenchmarkPortal

Nov 9, 2016 10:18:00 AM |

Call Center Certification, Contact Center Certification, Press Releases

November 9, 2016 – McKesson Specialty Health’s Reimbursement, Access & Safety Services Solution Center has been certified as a Center of Excellence for the eighth year running. “Achieving Center of Excellence certification is an acknowledgement of strong ...

Psychemedics Corporation Earns Prestigious Recognition for Superior Customer Service

Sep 14, 2016 10:19:00 AM |

Call Center Certification, Contact Center Certification, Press Releases

September 14, 2016 – Psychemedics Corporation (NASDAQ: PMD), the world’s leading and largest hair analysis drug testing company, announced that it has been certified as a Center of Excellence by BenchmarkPortal. “Achieving Center of Excellence certification ...

Health Net Federal Services Earns Center of Excellence from BenchmarkPortal

Jul 25, 2016 10:20:00 AM |

Call Center Certification, Contact Center Certification, Press Releases

July 25, 2016 – Health Net Federal Services, LLC (HNFS) call center operations has achieved certification as a Center of Excellence by BenchmarkPortal for the fourth consecutive year. “Achieving Center of Excellence certification is an acknowledgement of ...

BenchmarkPortal Announces The Top Ranking 2016 Top 100 Call Centers Contest Winners

Mar 23, 2016 8:23:07 AM |

Press Releases, Top Contact Centers Contest

BenchmarkPortal, a leading call center consulting services group, announces the winners of its 2016 Top 100 Call Center Contest. Participants submitted performance data on key operating metrics. The three winners in each categories had the highest statistical ...

FPL Earns Third Certification as a BenchmarkPortal Center of Excellence

Mar 10, 2016 2:12:19 AM |

Center of Excellence, Press Releases

March 10, 2016 – 2:12pm

Alliance Data’s Card Services Business Sets Industry Standard With Eleventh Consecutive BenchmarkPortal ‘Center of Excellence’ Certification for its Customer Care Centers

Mar 9, 2016 10:22:00 AM |

Center of Excellence, Press Releases

March 9, 2016 – 1:57pm COLUMBUS, Ohio, March 9, 2016 /– Alliance Data Systems Corporation’s card services business (www.knowmoresellmore.com), a premier provider of branded private label, co-brand and commercial credit programs, has achieved the “Center of ...

PharMEDium Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

Dec 29, 2015 10:24:00 AM |

Call Center Certification, Center of Excellence, Contact Center Certification, Press Releases

December 29, 2015 – 1:27pm

BenchmarkPortal Voted a Top Analyst Covering Contact Center Technology

Dec 15, 2015 4:27:45 AM |

Top Analyst, Press Releases

December 15, 2015 – 4:37pm

Previous All posts

News

Alliance Data's Card Services Business Earns BenchmarkPortal 'Center Of Excellence' Certification For 12th Time, Ranks Second In 'Top Contact Centers' Among Large Companies For 2017

BenchmarkPortal Announces The Top Ranking 2017 Top Contact Centers Contest Winners

BenchmarkPortal Names EFG Companies a Center of Excellence Three Years in a Row

ZoomSupport Certified as a Center of Excellence for the First Time For their Service Center

Canon U.S.A. Certified as a Center of Excellence for Eighth Consecutive Year

Church Mutual Service Center Again Named Center of Excellence

Happy Holidays! Please accept our best wishes for this holiday season and for 2017!

Sauder Woodworking Customer Support Contact Center Receives ‘Center of Excellence’ Certification for 12th Consecutive Year

McKesson Specialty Health’s solution center Earns Center of Excellence by BenchmarkPortal

Psychemedics Corporation Earns Prestigious Recognition for Superior Customer Service

Health Net Federal Services Earns Center of Excellence from BenchmarkPortal

BenchmarkPortal Announces The Top Ranking 2016 Top 100 Call Centers Contest Winners

FPL Earns Third Certification as a BenchmarkPortal Center of Excellence

Alliance Data’s Card Services Business Sets Industry Standard With Eleventh Consecutive BenchmarkPortal ‘Center of Excellence’ Certification for its Customer Care Centers

PharMEDium Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

BenchmarkPortal Voted a Top Analyst Covering Contact Center Technology

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